prindi

The role of consumer engagement in recovering online service failures : an application of service-dominant logic

autor
Islam, Jamid Ul
Rahman, Zillur
Hollebeek, Linda Desiree
vastutusandmed
Jamid Ul Islam, Zillur Rahman and Linda D. Hollebeek
allikas
Handbook of research on customer engagement
ilmumiskoht
Cheltenham
kirjastus/väljaandja
Edward Elgar Publishing
ilmumisaasta
2019
leheküljed
p. 456-469 : ill
seeria-sari
Research Handbooks in Business and Management series
leitav
https://doi.org/10.4337/9781788114899.00030
märksõna
kliendid
e-teenused
vead
ISBN
978-1-78811-488-2
märkused
Bibliogr. p. 465-469
TTÜ struktuuriüksus
ärikorralduse instituut
keel
inglise
Uurimisrühm
Turunduse uurimisrühm
Islam, J., Rahman, Z., Hollebeek, L. D. The role of consumer engagement in recovering online service failures : an application of service-dominant logic // Handbook of research on customer engagement. Cheltenham : Edward Elgar Publishing, 2019. p. 456-469 : ill. (Research Handbooks in Business and Management series). https://doi.org/10.4337/9781788114899.00030