Islam, J., Hollebeek, L.D., Rahman, Z. et al.

Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequences

author

Islam, Jamid Ul

Hollebeek, Linda Desiree

Rahman, Zillur

statement of authorship

Jamid Ul Islam, Linda D. Hollebeek, Zillur Rahman, Imran Khan, Aaleya Rasool

source

Journal of retailing and consumer services

journal volume number month

vol. 50

year of publication

2019

pages

p. 277-285

url

https://doi.org/10.1016/j.jretconser.2019.05.018

subject term

teeninduskvaliteet

klienditeenindus

brändid

sugupooled

keyword

customer engagement

service quality

brand experience

repatronage intent

gender

ISSN

0969-6989

notes

Bibliogr.: 117 ref

scientific publication

teaduspublikatsioon

classifier

1.1

Scopus

Journal metrics at Scopus

Article at Scopus

WOS

Journal metrics at WOS

Article at WOS

category (general)

Business, management and accounting

category (sub)

Business, management and accounting. Marketing

kvartiil

TTÜ department

ärikorralduse instituut

language

inglise

Uurimisrühm

Marketing research group

Islam, J., Hollebeek, L.D., Rahman, Z. et al. Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequences // Journal of retailing and consumer services (2019) vol. 50, p. 277-285. https://doi.org/10.1016/j.jretconser.2019.05.018