Why switch? The role of customer variety-seeking and engagement in driving service switching intention
author
Menidjel, Choukri
Hollebeek, Linda Desiree
Urbonavicius, Sigitas
Sigurdsson, Valdimar
statement of authorship
Choukri Menidjel, Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson
source
Journal of services marketing
publisher
Emerald Publishing
journal volume number month
vol. 37, 5
year of publication
2023
pages
p. 592-605
url
https://doi.org/10.1108/JSM-04-2022-0122
subject term
kliendisuhted
kliendisuhete juhtimine
suhteturundus
keyword
customer engagement (CE)
variety-seeking
relationship proneness
switching intention
relationship marketing
ISSN
0887-6045
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
https://www.scopus.com/sourceid/130049
https://www.scopus.com/record/display.uri?eid=2-s2.0-85148301321&origin=inward&txGid=6b3b713aa8f7fc0e48824b36c10e4da5
WOS
https://jcr.clarivate.com/jcr-jp/journal-profile?journal=J%20SERV%20MARK&year=2023
https://www.webofscience.com/wos/woscc/full-record/WOS:000932057200001
category (general)
Business, management and accounting
Äri, juhtimine ja raamatupidamine
category (sub)
Business, management and accounting. Marketing
Äri, juhtimine ja raamatupidamine. Turundus
quartile
Q1
TalTech department
ärikorralduse instituut
language
inglise