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From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions

author
Hollebeek, Linda Desiree
Kumar, Virender
Srivastava, Rajendra K.
statement of authorship
Hollebeek, Linda D.; Kumar, V.; Srivastava, Rajendra K.
source
Journal of Service Research
publisher
SAGE Publications Inc
journal volume number month
Vol. 25, 2
year of publication
2022
pages
p. 328-343
url
https://doi.org/10.1177/1094670520977680
subject term
kliendid
huvigrupid
teenuste disain
keyword
actor engagement
customer engagement
S-D logic
Stakeholder engagement
stakeholder theory
ISSN
1094-6705
notes
Bibliogr.: 106 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
classifier
1.1
Scopus
Journal metrics at Scopus
Article at Scopus
WOS
Journal metrics at WOS
Article at WOS
category (general)
Social sciences
Business, management and accounting
Computer science
category (sub)
Social sciences. Sociology and political science
Business, management and accounting. Organizational behavior and human resource management
Computer science. Information systems
kvartiil
Q1
TTÜ department
ärikorralduse instituut
language
inglise
Uurimisrühm
Marketing research group
Hollebeek, L.D., Kumar, V., Srivastava, R.K. From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions // Journal of Service Research (2022) Vol. 25, 2, p. 328-343. https://doi.org/10.1177/1094670520977680