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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
179
1.
airport level of service
2.
ancillary service
3.
BaaS (Backend-as-a-service)
4.
barriers to health care service
5.
building service system
6.
building service systems
7.
civil service
8.
civil service reform
9.
civil service turnover
10.
civil-service training
11.
Community pharmacy service
12.
context-specific public service delivery
13.
Copernicus Marine Environment Monitoring Service
14.
Copernicus Marine Service (CMEMS)
15.
customer service quality
16.
Database-as-a-Service (DBaaS)
17.
DBaaS (Database-as-a-Service)
18.
debt service-to-income ratio
19.
Denial of Service (DoS) attack
20.
denial of service attacks
21.
digital product-service systems
22.
emergency medical service
23.
energy-as-a-service
24.
enterprise service bus
25.
equality-of-service (EoS)
26.
FaaS (Function-as-a-service)
27.
FinTech service
28.
frequency regulation service~(FRS)
29.
governance-as-a-service
30.
guided in-service learning
31.
hierarchical service models
32.
IaaS (Infrastructure-asa-Service)
33.
ICT-based service solutions for senior citizens
34.
integrated energy service provider (IESP)
35.
integrated service delivery
36.
knowledge-intensive business service (KIBS)
37.
knowledge-intensive service activities (KISA)
38.
mobility as a service
39.
online service
40.
optical spectrum-as-a-service
41.
platform-mediated service
42.
proactive service recovery
43.
product and service development
44.
public service
45.
public service automation
46.
public service bargain
47.
public service cuts
48.
public service delivery
49.
public service innovation
50.
public service modernization
51.
public service motivation
52.
Public Service Obligations
53.
public service provision
54.
quality of service
55.
quality of service (QoS)
56.
quality-of-service
57.
recreational ecosystem service
58.
senior civil service
59.
service
60.
service agent
61.
service and product design
62.
service communication
63.
service delay
64.
service delivery
65.
service design
66.
service design (SD)
67.
service ecosystems
68.
Service Failure
69.
service function chaining
70.
service grid
71.
service innovation
72.
service innovativeness
73.
service interactions
74.
service life
75.
service meshes
76.
service models
77.
service orientation
78.
service outsourcing
79.
service parks
80.
service placement
81.
service plan
82.
service provision
83.
service quality
84.
service recovery
85.
service robots
86.
service supply chain
87.
service value
88.
Service-Dominant logic
89.
service-oriented architecture
90.
service-oriented architectures
91.
service-oriented business process management
92.
shared service center
93.
shared service center (SSC)
94.
shared service centres
95.
storage as a service
96.
synthesis on hierarchical service models
97.
system of branded automotive service
98.
the debt service ratio
99.
universities’ community service
100.
water service
101.
web service
102.
web service annotation
103.
web service composition
104.
(Non-)essential service
105.
Action design research
106.
action research
107.
agriculture applied research
108.
biomedical research
109.
business model research
110.
commercialization of publicly funded research
111.
Community-based research
112.
contemporary research
113.
design science research
114.
desk research
115.
economy of research
116.
emerging research
117.
entrepreneurship research
118.
ergonomic research
119.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
120.
European Code of Conduct for Research Integrity
121.
European research area
122.
Fish Research
123.
future research
124.
Information Systems research
125.
international research
126.
key research index
127.
longitudinal research
128.
mixed method research
129.
new research direction
130.
operations research
131.
ownership research
132.
park research
133.
participatory action research
134.
public research funding
135.
public research groups
136.
public sector accounting research
137.
qualitative research
138.
R&D (research and development)
139.
research
140.
research and development
141.
research and development (R&D)
142.
research and development jobs
143.
research and industrial policy
144.
research and training scenarios
145.
research areas
146.
research avenues
147.
research challenges
148.
research design
149.
research funding
150.
research gaps
151.
research integration
152.
research libraries
153.
research methodologies
154.
research methodology
155.
research methodology and method
156.
research methods
157.
research needs
158.
research network
159.
research oriented teaching
160.
research phiosophies
161.
research priority
162.
research relevance
163.
research strategies
164.
research traditions
165.
research trends
166.
research universities
167.
research with scale-up
168.
research-based education
169.
research-funding system
170.
research-oriented learning
171.
research-practice gap
172.
retaining research financing, changes in salary rules; new academic career model
173.
retinal pathology/research
174.
state of the art research
175.
survey research
176.
The Joint Research Centre (JRC)
177.
training and research tool
178.
urban design research
179.
urban research and innovation
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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