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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
222
1.
transformative service research
2.
airport level of service
3.
Alternative service provision
4.
ancillary service
5.
BaaS (Backend-as-a-service)
6.
barriers to health care service
7.
building service system
8.
building service systems
9.
civil service
10.
civil service reform
11.
civil service training
12.
civil service turnover
13.
civil-service training
14.
Closed Childcare Institution Service
15.
Community pharmacy service
16.
context-specific public service delivery
17.
Copernicus Marine Environment Monitoring Service
18.
Copernicus Marine Service (CMEMS)
19.
customer service quality
20.
Database-as-a-Service (DBaaS)
21.
DBaaS (Database-as-a-Service)
22.
debt service-to-income ratio
23.
Denial of Service (DoS) attack
24.
denial of service attacks
25.
digital product-service systems
26.
ecosystem service
27.
emergency medical service
28.
energy-as-a-service
29.
enterprise service bus
30.
equality-of-service (EoS)
31.
FaaS (Function-as-a-service)
32.
FinTech service
33.
frequency regulation service (FRS)
34.
frequency regulation service~(FRS)
35.
governance-as-a-service
36.
guided in-service learning
37.
hierarchical service models
38.
IaaS (Infrastructure-asa-Service)
39.
ICT-based service solutions for senior citizens
40.
integrated energy service provider (IESP)
41.
integrated service delivery
42.
knowledge-intensive business service (KIBS)
43.
knowledge-intensive service activities (KISA)
44.
library service
45.
manufacturing and service organizations
46.
mobility as a service
47.
online service
48.
optical spectrum as a service
49.
optical spectrum-as-a-service
50.
personalized service
51.
platform-mediated service
52.
proactive public service
53.
proactive service recovery
54.
product and service development
55.
public service
56.
public service automation
57.
public service bargain
58.
public service cuts
59.
public service delivery
60.
public service innovation
61.
public service modernization
62.
public service motivation
63.
Public Service Obligations
64.
public service provision
65.
quality of service
66.
quality of service (QoS)
67.
quality-of-service
68.
recreational ecosystem service
69.
senior civil service
70.
service
71.
service agent
72.
service and product design
73.
service communication
74.
service delay
75.
service delivery
76.
service design
77.
service design (SD)
78.
service ecosystems
79.
Service Failure
80.
service function chaining
81.
service grid
82.
service innovation
83.
service innovativeness
84.
service interactions
85.
service life
86.
service life management
87.
service meshes
88.
service migration
89.
service models
90.
service orientation
91.
service outsourcing
92.
service parks
93.
service placement
94.
service plan
95.
service provision
96.
service provisioning
97.
service quality
98.
service recovery
99.
service robot
100.
service robots
101.
service supply chain
102.
service value
103.
Service-Dominant logic
104.
service-level agreements
105.
service-oriented architecture
106.
service-oriented architectures
107.
service-oriented business process management
108.
shared service center
109.
shared service center (SSC)
110.
shared service centres
111.
smart service value (SSV)
112.
social service robots
113.
state fire and rescue service (SFRS)
114.
storage as a service
115.
synthesis on hierarchical service models
116.
system of branded automotive service
117.
the debt service ratio
118.
universities’ community service
119.
water service
120.
web service
121.
web service annotation
122.
web service composition
123.
vessel traffic service
124.
(Non-)essential service
125.
Action design research
126.
action research
127.
agriculture applied research
128.
archival research
129.
biomedical research
130.
business model research
131.
commercialization of publicly funded research
132.
Community-based research
133.
comparative welfare research
134.
contemporary research
135.
critical research
136.
design science research
137.
desk research
138.
economy of research
139.
emerging research
140.
empirical trust research
141.
entrepreneurship research
142.
ergonomic research
143.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
144.
European Code of Conduct for Research Integrity
145.
European research area
146.
Fish Research
147.
future research
148.
future research directions
149.
Information Systems research
150.
international research
151.
key research index
152.
longitudinal research
153.
market research
154.
ministry of education and research
155.
mixed method research
156.
new research direction
157.
operations research
158.
ownership research
159.
park research
160.
participatory action research
161.
public research funding
162.
public research groups
163.
public sector accounting research
164.
qualitative research
165.
qualitative research methods
166.
R&D (research and development)
167.
research
168.
research activities
169.
research and development
170.
research and development (R&D)
171.
research and development jobs
172.
research and industrial policy
173.
research and training scenarios
174.
research areas
175.
research avenues
176.
research centre
177.
research challenges
178.
research design
179.
research environment
180.
research ethics
181.
research funding
182.
research gaps
183.
research impact
184.
research infrastructure
185.
research integration
186.
research integrity
187.
research laboratory
188.
research libraries
189.
research methodologies
190.
research methodology
191.
research methodology and method
192.
research methods
193.
research needs
194.
research network
195.
research oriented teaching
196.
research phiosophies
197.
research priority
198.
research programme
199.
research relevance
200.
research strategies
201.
research traditions
202.
research trends
203.
research universities
204.
research with scale-up
205.
research, development and innovation (RDI)
206.
research-based education
207.
research-funding system
208.
research-oriented learning
209.
research-practice gap
210.
responsible research and innovation
211.
retaining research financing, changes in salary rules; new academic career model
212.
retinal pathology/research
213.
scientific research
214.
security research
215.
state of the art research
216.
survey research
217.
The Joint Research Centre (JRC)
218.
training and research tool
219.
urban design research
220.
urban research and innovation
221.
user research
222.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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