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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
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Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
218
1.
transformative service research
2.
airport level of service
3.
Alternative service provision
4.
ancillary service
5.
BaaS (Backend-as-a-service)
6.
barriers to health care service
7.
building service system
8.
building service systems
9.
civil service
10.
civil service reform
11.
civil service training
12.
civil service turnover
13.
civil-service training
14.
Closed Childcare Institution Service
15.
Community pharmacy service
16.
context-specific public service delivery
17.
Copernicus Marine Environment Monitoring Service
18.
Copernicus Marine Service (CMEMS)
19.
customer service quality
20.
Database-as-a-Service (DBaaS)
21.
DBaaS (Database-as-a-Service)
22.
debt service-to-income ratio
23.
Denial of Service (DoS) attack
24.
denial of service attacks
25.
digital product-service systems
26.
ecosystem service
27.
emergency medical service
28.
energy-as-a-service
29.
enterprise service bus
30.
equality-of-service (EoS)
31.
FaaS (Function-as-a-service)
32.
FinTech service
33.
frequency regulation service~(FRS)
34.
governance-as-a-service
35.
guided in-service learning
36.
hierarchical service models
37.
IaaS (Infrastructure-asa-Service)
38.
ICT-based service solutions for senior citizens
39.
integrated energy service provider (IESP)
40.
integrated service delivery
41.
knowledge-intensive business service (KIBS)
42.
knowledge-intensive service activities (KISA)
43.
library service
44.
manufacturing and service organizations
45.
mobility as a service
46.
online service
47.
optical spectrum as a service
48.
optical spectrum-as-a-service
49.
personalized service
50.
platform-mediated service
51.
proactive public service
52.
proactive service recovery
53.
product and service development
54.
public service
55.
public service automation
56.
public service bargain
57.
public service cuts
58.
public service delivery
59.
public service innovation
60.
public service modernization
61.
public service motivation
62.
Public Service Obligations
63.
public service provision
64.
quality of service
65.
quality of service (QoS)
66.
quality-of-service
67.
recreational ecosystem service
68.
senior civil service
69.
service
70.
service agent
71.
service and product design
72.
service communication
73.
service delay
74.
service delivery
75.
service design
76.
service design (SD)
77.
service ecosystems
78.
Service Failure
79.
service function chaining
80.
service grid
81.
service innovation
82.
service innovativeness
83.
service interactions
84.
service life
85.
service life management
86.
service meshes
87.
service migration
88.
service models
89.
service orientation
90.
service outsourcing
91.
service parks
92.
service placement
93.
service plan
94.
service provision
95.
service provisioning
96.
service quality
97.
service recovery
98.
service robot
99.
service robots
100.
service supply chain
101.
service value
102.
Service-Dominant logic
103.
service-level agreements
104.
service-oriented architecture
105.
service-oriented architectures
106.
service-oriented business process management
107.
shared service center
108.
shared service center (SSC)
109.
shared service centres
110.
smart service value (SSV)
111.
social service robots
112.
state fire and rescue service (SFRS)
113.
storage as a service
114.
synthesis on hierarchical service models
115.
system of branded automotive service
116.
the debt service ratio
117.
universities’ community service
118.
water service
119.
web service
120.
web service annotation
121.
web service composition
122.
(Non-)essential service
123.
Action design research
124.
action research
125.
agriculture applied research
126.
archival research
127.
biomedical research
128.
business model research
129.
commercialization of publicly funded research
130.
Community-based research
131.
comparative welfare research
132.
contemporary research
133.
critical research
134.
design science research
135.
desk research
136.
economy of research
137.
emerging research
138.
empirical trust research
139.
entrepreneurship research
140.
ergonomic research
141.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
142.
European Code of Conduct for Research Integrity
143.
European research area
144.
Fish Research
145.
future research
146.
future research directions
147.
Information Systems research
148.
international research
149.
key research index
150.
longitudinal research
151.
market research
152.
ministry of education and research
153.
mixed method research
154.
new research direction
155.
operations research
156.
ownership research
157.
park research
158.
participatory action research
159.
public research funding
160.
public research groups
161.
public sector accounting research
162.
qualitative research
163.
qualitative research methods
164.
R&D (research and development)
165.
research
166.
research activities
167.
research and development
168.
research and development (R&D)
169.
research and development jobs
170.
research and industrial policy
171.
research and training scenarios
172.
research areas
173.
research avenues
174.
research centre
175.
research challenges
176.
research design
177.
research environment
178.
research ethics
179.
research funding
180.
research gaps
181.
research impact
182.
research infrastructure
183.
research integration
184.
research integrity
185.
research laboratory
186.
research libraries
187.
research methodologies
188.
research methodology
189.
research methodology and method
190.
research methods
191.
research needs
192.
research network
193.
research oriented teaching
194.
research phiosophies
195.
research priority
196.
research relevance
197.
research strategies
198.
research traditions
199.
research trends
200.
research universities
201.
research with scale-up
202.
research, development and innovation (RDI)
203.
research-based education
204.
research-funding system
205.
research-oriented learning
206.
research-practice gap
207.
responsible research and innovation
208.
retaining research financing, changes in salary rules; new academic career model
209.
retinal pathology/research
210.
scientific research
211.
state of the art research
212.
survey research
213.
The Joint Research Centre (JRC)
214.
training and research tool
215.
urban design research
216.
urban research and innovation
217.
user research
218.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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