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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
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Article at Scopus
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
221
1.
transformative service research
2.
airport level of service
3.
Alternative service provision
4.
ancillary service
5.
BaaS (Backend-as-a-service)
6.
barriers to health care service
7.
building service system
8.
building service systems
9.
civil service
10.
civil service reform
11.
civil service training
12.
civil service turnover
13.
civil-service training
14.
Closed Childcare Institution Service
15.
Community pharmacy service
16.
context-specific public service delivery
17.
Copernicus Marine Environment Monitoring Service
18.
Copernicus Marine Service (CMEMS)
19.
customer service quality
20.
Database-as-a-Service (DBaaS)
21.
DBaaS (Database-as-a-Service)
22.
debt service-to-income ratio
23.
Denial of Service (DoS) attack
24.
denial of service attacks
25.
digital product-service systems
26.
ecosystem service
27.
emergency medical service
28.
energy-as-a-service
29.
enterprise service bus
30.
equality-of-service (EoS)
31.
FaaS (Function-as-a-service)
32.
FinTech service
33.
frequency regulation service~(FRS)
34.
governance-as-a-service
35.
guided in-service learning
36.
hierarchical service models
37.
IaaS (Infrastructure-asa-Service)
38.
ICT-based service solutions for senior citizens
39.
integrated energy service provider (IESP)
40.
integrated service delivery
41.
knowledge-intensive business service (KIBS)
42.
knowledge-intensive service activities (KISA)
43.
library service
44.
manufacturing and service organizations
45.
mobility as a service
46.
online service
47.
optical spectrum as a service
48.
optical spectrum-as-a-service
49.
personalized service
50.
platform-mediated service
51.
proactive public service
52.
proactive service recovery
53.
product and service development
54.
public service
55.
public service automation
56.
public service bargain
57.
public service cuts
58.
public service delivery
59.
public service innovation
60.
public service modernization
61.
public service motivation
62.
Public Service Obligations
63.
public service provision
64.
quality of service
65.
quality of service (QoS)
66.
quality-of-service
67.
recreational ecosystem service
68.
senior civil service
69.
service
70.
service agent
71.
service and product design
72.
service communication
73.
service delay
74.
service delivery
75.
service design
76.
service design (SD)
77.
service ecosystems
78.
Service Failure
79.
service function chaining
80.
service grid
81.
service innovation
82.
service innovativeness
83.
service interactions
84.
service life
85.
service life management
86.
service meshes
87.
service migration
88.
service models
89.
service orientation
90.
service outsourcing
91.
service parks
92.
service placement
93.
service plan
94.
service provision
95.
service provisioning
96.
service quality
97.
service recovery
98.
service robot
99.
service robots
100.
service supply chain
101.
service value
102.
Service-Dominant logic
103.
service-level agreements
104.
service-oriented architecture
105.
service-oriented architectures
106.
service-oriented business process management
107.
shared service center
108.
shared service center (SSC)
109.
shared service centres
110.
smart service value (SSV)
111.
social service robots
112.
state fire and rescue service (SFRS)
113.
storage as a service
114.
synthesis on hierarchical service models
115.
system of branded automotive service
116.
the debt service ratio
117.
universities’ community service
118.
water service
119.
web service
120.
web service annotation
121.
web service composition
122.
vessel traffic service
123.
(Non-)essential service
124.
Action design research
125.
action research
126.
agriculture applied research
127.
archival research
128.
biomedical research
129.
business model research
130.
commercialization of publicly funded research
131.
Community-based research
132.
comparative welfare research
133.
contemporary research
134.
critical research
135.
design science research
136.
desk research
137.
economy of research
138.
emerging research
139.
empirical trust research
140.
entrepreneurship research
141.
ergonomic research
142.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
143.
European Code of Conduct for Research Integrity
144.
European research area
145.
Fish Research
146.
future research
147.
future research directions
148.
Information Systems research
149.
international research
150.
key research index
151.
longitudinal research
152.
market research
153.
ministry of education and research
154.
mixed method research
155.
new research direction
156.
operations research
157.
ownership research
158.
park research
159.
participatory action research
160.
public research funding
161.
public research groups
162.
public sector accounting research
163.
qualitative research
164.
qualitative research methods
165.
R&D (research and development)
166.
research
167.
research activities
168.
research and development
169.
research and development (R&D)
170.
research and development jobs
171.
research and industrial policy
172.
research and training scenarios
173.
research areas
174.
research avenues
175.
research centre
176.
research challenges
177.
research design
178.
research environment
179.
research ethics
180.
research funding
181.
research gaps
182.
research impact
183.
research infrastructure
184.
research integration
185.
research integrity
186.
research laboratory
187.
research libraries
188.
research methodologies
189.
research methodology
190.
research methodology and method
191.
research methods
192.
research needs
193.
research network
194.
research oriented teaching
195.
research phiosophies
196.
research priority
197.
research programme
198.
research relevance
199.
research strategies
200.
research traditions
201.
research trends
202.
research universities
203.
research with scale-up
204.
research, development and innovation (RDI)
205.
research-based education
206.
research-funding system
207.
research-oriented learning
208.
research-practice gap
209.
responsible research and innovation
210.
retaining research financing, changes in salary rules; new academic career model
211.
retinal pathology/research
212.
scientific research
213.
security research
214.
state of the art research
215.
survey research
216.
The Joint Research Centre (JRC)
217.
training and research tool
218.
urban design research
219.
urban research and innovation
220.
user research
221.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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