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Journal of Service Research (source)
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journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
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Article at WOS
journal article EST
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journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
194
1.
airport level of service
2.
ancillary service
3.
BaaS (Backend-as-a-service)
4.
barriers to health care service
5.
building service system
6.
building service systems
7.
civil service
8.
civil service reform
9.
civil service turnover
10.
civil-service training
11.
Closed Childcare Institution Service
12.
Community pharmacy service
13.
context-specific public service delivery
14.
Copernicus Marine Environment Monitoring Service
15.
Copernicus Marine Service (CMEMS)
16.
customer service quality
17.
Database-as-a-Service (DBaaS)
18.
DBaaS (Database-as-a-Service)
19.
debt service-to-income ratio
20.
Denial of Service (DoS) attack
21.
denial of service attacks
22.
digital product-service systems
23.
ecosystem service
24.
emergency medical service
25.
energy-as-a-service
26.
enterprise service bus
27.
equality-of-service (EoS)
28.
FaaS (Function-as-a-service)
29.
FinTech service
30.
frequency regulation service~(FRS)
31.
governance-as-a-service
32.
guided in-service learning
33.
hierarchical service models
34.
IaaS (Infrastructure-asa-Service)
35.
ICT-based service solutions for senior citizens
36.
integrated energy service provider (IESP)
37.
integrated service delivery
38.
knowledge-intensive business service (KIBS)
39.
knowledge-intensive service activities (KISA)
40.
mobility as a service
41.
online service
42.
optical spectrum as a service
43.
optical spectrum-as-a-service
44.
personalized service
45.
platform-mediated service
46.
proactive public service
47.
proactive service recovery
48.
product and service development
49.
public service
50.
public service automation
51.
public service bargain
52.
public service cuts
53.
public service delivery
54.
public service innovation
55.
public service modernization
56.
public service motivation
57.
Public Service Obligations
58.
public service provision
59.
quality of service
60.
quality of service (QoS)
61.
quality-of-service
62.
recreational ecosystem service
63.
senior civil service
64.
service
65.
service agent
66.
service and product design
67.
service communication
68.
service delay
69.
service delivery
70.
service design
71.
service design (SD)
72.
service ecosystems
73.
Service Failure
74.
service function chaining
75.
service grid
76.
service innovation
77.
service innovativeness
78.
service interactions
79.
service life
80.
service meshes
81.
service models
82.
service orientation
83.
service outsourcing
84.
service parks
85.
service placement
86.
service plan
87.
service provision
88.
service quality
89.
service recovery
90.
service robots
91.
service supply chain
92.
service value
93.
Service-Dominant logic
94.
service-oriented architecture
95.
service-oriented architectures
96.
service-oriented business process management
97.
shared service center
98.
shared service center (SSC)
99.
shared service centres
100.
smart service value (SSV)
101.
social service robots
102.
state fire and rescue service (SFRS)
103.
storage as a service
104.
synthesis on hierarchical service models
105.
system of branded automotive service
106.
the debt service ratio
107.
universities’ community service
108.
water service
109.
web service
110.
web service annotation
111.
web service composition
112.
(Non-)essential service
113.
Action design research
114.
action research
115.
agriculture applied research
116.
archival research
117.
biomedical research
118.
business model research
119.
commercialization of publicly funded research
120.
Community-based research
121.
comparative welfare research
122.
contemporary research
123.
design science research
124.
desk research
125.
economy of research
126.
emerging research
127.
empirical trust research
128.
entrepreneurship research
129.
ergonomic research
130.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
131.
European Code of Conduct for Research Integrity
132.
European research area
133.
Fish Research
134.
future research
135.
Information Systems research
136.
international research
137.
key research index
138.
longitudinal research
139.
mixed method research
140.
new research direction
141.
operations research
142.
ownership research
143.
park research
144.
participatory action research
145.
public research funding
146.
public research groups
147.
public sector accounting research
148.
qualitative research
149.
qualitative research methods
150.
R&D (research and development)
151.
research
152.
research and development
153.
research and development (R&D)
154.
research and development jobs
155.
research and industrial policy
156.
research and training scenarios
157.
research areas
158.
research avenues
159.
research centre
160.
research challenges
161.
research design
162.
research environment
163.
research funding
164.
research gaps
165.
research integration
166.
research libraries
167.
research methodologies
168.
research methodology
169.
research methodology and method
170.
research methods
171.
research needs
172.
research network
173.
research oriented teaching
174.
research phiosophies
175.
research priority
176.
research relevance
177.
research strategies
178.
research traditions
179.
research trends
180.
research universities
181.
research with scale-up
182.
research-based education
183.
research-funding system
184.
research-oriented learning
185.
research-practice gap
186.
retaining research financing, changes in salary rules; new academic career model
187.
retinal pathology/research
188.
state of the art research
189.
survey research
190.
The Joint Research Centre (JRC)
191.
training and research tool
192.
urban design research
193.
urban research and innovation
194.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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