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Journal of Service Research (source)
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1
journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
Journal metrics at Scopus
Article at Scopus
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
228
1.
transformative service research
2.
airport level of service
3.
Alternative service provision
4.
ancillary service
5.
BaaS (Backend-as-a-service)
6.
barriers to health care service
7.
building service system
8.
building service systems
9.
civil service
10.
civil service reform
11.
civil service training
12.
civil service turnover
13.
civil-service training
14.
Closed Childcare Institution Service
15.
Community pharmacy service
16.
context-specific public service delivery
17.
Copernicus Marine Environment Monitoring Service
18.
Copernicus Marine Service (CMEMS)
19.
customer service quality
20.
Database-as-a-Service (DBaaS)
21.
DBaaS (Database-as-a-Service)
22.
debt service-to-income ratio
23.
Denial of Service (DoS) attack
24.
denial of service attacks
25.
digital product-service systems
26.
ecosystem service
27.
emergency medical service
28.
energy-as-a-service
29.
enterprise service bus
30.
equality-of-service (EoS)
31.
FaaS (Function-as-a-service)
32.
FinTech service
33.
frequency regulation service (FRS)
34.
frequency regulation service~(FRS)
35.
governance-as-a-service
36.
guided in-service learning
37.
hierarchical service models
38.
IaaS (Infrastructure-asa-Service)
39.
ICT-based service solutions for senior citizens
40.
integrated energy service provider (IESP)
41.
integrated service delivery
42.
knowledge-intensive business service (KIBS)
43.
knowledge-intensive service activities (KISA)
44.
library service
45.
manufacturing and service organizations
46.
mobility as a service
47.
online service
48.
optical spectrum as a service
49.
optical spectrum-as-a-service
50.
personalized service
51.
platform-mediated service
52.
proactive public service
53.
proactive service recovery
54.
product and service development
55.
public service
56.
public service automation
57.
public service bargain
58.
public service cuts
59.
public service delivery
60.
public service innovation
61.
public service modernization
62.
public service motivation
63.
Public Service Obligations
64.
public service provision
65.
quality of service
66.
quality of service (QoS)
67.
quality-of-service
68.
recreational ecosystem service
69.
senior civil service
70.
service
71.
service agent
72.
service and product design
73.
service communication
74.
service continuity
75.
service delay
76.
service delivery
77.
service design
78.
service design (SD)
79.
service ecosystems
80.
Service Failure
81.
service function chaining
82.
service grid
83.
service innovation
84.
service innovativeness
85.
service interactions
86.
service life
87.
service life management
88.
service meshes
89.
service migration
90.
service models
91.
service orientation
92.
service outsourcing
93.
service parks
94.
service placement
95.
service plan
96.
service providers
97.
service provision
98.
service provisioning
99.
service quality
100.
service recovery
101.
service relations
102.
service robot
103.
service robots
104.
service supply chain
105.
service value
106.
service-as-theatre
107.
Service-Dominant logic
108.
service-level agreements
109.
service-oriented architecture
110.
service-oriented architectures
111.
service-oriented business process management
112.
shared service center
113.
shared service center (SSC)
114.
shared service centres
115.
smart service value (SSV)
116.
social service robots
117.
state fire and rescue service (SFRS)
118.
storage as a service
119.
synthesis on hierarchical service models
120.
system of branded automotive service
121.
the debt service ratio
122.
universities’ community service
123.
water service
124.
web service
125.
web service annotation
126.
web service composition
127.
vessel traffic service
128.
vital service providers
129.
(Non-)essential service
130.
Action design research
131.
action research
132.
agriculture applied research
133.
archival research
134.
arial experimentation and research platform for advanced wireless (AERPAW)
135.
biomedical research
136.
business model research
137.
commercialization of publicly funded research
138.
Community-based research
139.
comparative welfare research
140.
contemporary research
141.
critical research
142.
design science research
143.
desk research
144.
economy of research
145.
emerging research
146.
empirical trust research
147.
entrepreneurship research
148.
ergonomic research
149.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
150.
European Code of Conduct for Research Integrity
151.
European research area
152.
Fish Research
153.
future research
154.
future research directions
155.
Information Systems research
156.
international research
157.
key research index
158.
longitudinal research
159.
market research
160.
ministry of education and research
161.
mixed method research
162.
new research direction
163.
operations research
164.
ownership research
165.
park research
166.
participatory action research
167.
public research funding
168.
public research groups
169.
public sector accounting research
170.
qualitative research
171.
qualitative research methods
172.
R&D (research and development)
173.
research
174.
research activities
175.
research and development
176.
research and development (R&D)
177.
research and development jobs
178.
research and industrial policy
179.
research and training scenarios
180.
research areas
181.
research avenues
182.
research centre
183.
research challenges
184.
research design
185.
research environment
186.
research ethics
187.
research funding
188.
research gaps
189.
research impact
190.
research infrastructure
191.
research integration
192.
research integrity
193.
research laboratory
194.
research libraries
195.
research methodologies
196.
research methodology
197.
research methodology and method
198.
research methods
199.
research needs
200.
research network
201.
research oriented teaching
202.
research phiosophies
203.
research priority
204.
research programme
205.
research relevance
206.
research strategies
207.
research traditions
208.
research trends
209.
research universities
210.
research with scale-up
211.
research, development and innovation (RDI)
212.
research-based education
213.
research-funding system
214.
research-oriented learning
215.
research-practice gap
216.
responsible research and innovation
217.
retaining research financing, changes in salary rules; new academic career model
218.
retinal pathology/research
219.
scientific research
220.
security research
221.
state of the art research
222.
survey research
223.
The Joint Research Centre (JRC)
224.
training and research tool
225.
urban design research
226.
urban research and innovation
227.
user research
228.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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