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Journal of Service Research (source)
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1
journal article EST
/
journal article ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
/
journal article ENG
2
journal article EST
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journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
Journal metrics at Scopus
Article at Scopus
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
207
1.
transformative service research
2.
airport level of service
3.
ancillary service
4.
BaaS (Backend-as-a-service)
5.
barriers to health care service
6.
building service system
7.
building service systems
8.
civil service
9.
civil service reform
10.
civil service training
11.
civil service turnover
12.
civil-service training
13.
Closed Childcare Institution Service
14.
Community pharmacy service
15.
context-specific public service delivery
16.
Copernicus Marine Environment Monitoring Service
17.
Copernicus Marine Service (CMEMS)
18.
customer service quality
19.
Database-as-a-Service (DBaaS)
20.
DBaaS (Database-as-a-Service)
21.
debt service-to-income ratio
22.
Denial of Service (DoS) attack
23.
denial of service attacks
24.
digital product-service systems
25.
ecosystem service
26.
emergency medical service
27.
energy-as-a-service
28.
enterprise service bus
29.
equality-of-service (EoS)
30.
FaaS (Function-as-a-service)
31.
FinTech service
32.
frequency regulation service~(FRS)
33.
governance-as-a-service
34.
guided in-service learning
35.
hierarchical service models
36.
IaaS (Infrastructure-asa-Service)
37.
ICT-based service solutions for senior citizens
38.
integrated energy service provider (IESP)
39.
integrated service delivery
40.
knowledge-intensive business service (KIBS)
41.
knowledge-intensive service activities (KISA)
42.
library service
43.
manufacturing and service organizations
44.
mobility as a service
45.
online service
46.
optical spectrum as a service
47.
optical spectrum-as-a-service
48.
personalized service
49.
platform-mediated service
50.
proactive public service
51.
proactive service recovery
52.
product and service development
53.
public service
54.
public service automation
55.
public service bargain
56.
public service cuts
57.
public service delivery
58.
public service innovation
59.
public service modernization
60.
public service motivation
61.
Public Service Obligations
62.
public service provision
63.
quality of service
64.
quality of service (QoS)
65.
quality-of-service
66.
recreational ecosystem service
67.
senior civil service
68.
service
69.
service agent
70.
service and product design
71.
service communication
72.
service delay
73.
service delivery
74.
service design
75.
service design (SD)
76.
service ecosystems
77.
Service Failure
78.
service function chaining
79.
service grid
80.
service innovation
81.
service innovativeness
82.
service interactions
83.
service life
84.
service meshes
85.
service migration
86.
service models
87.
service orientation
88.
service outsourcing
89.
service parks
90.
service placement
91.
service plan
92.
service provision
93.
service provisioning
94.
service quality
95.
service recovery
96.
service robot
97.
service robots
98.
service supply chain
99.
service value
100.
Service-Dominant logic
101.
service-level agreements
102.
service-oriented architecture
103.
service-oriented architectures
104.
service-oriented business process management
105.
shared service center
106.
shared service center (SSC)
107.
shared service centres
108.
smart service value (SSV)
109.
social service robots
110.
state fire and rescue service (SFRS)
111.
storage as a service
112.
synthesis on hierarchical service models
113.
system of branded automotive service
114.
the debt service ratio
115.
universities’ community service
116.
water service
117.
web service
118.
web service annotation
119.
web service composition
120.
(Non-)essential service
121.
Action design research
122.
action research
123.
agriculture applied research
124.
archival research
125.
biomedical research
126.
business model research
127.
commercialization of publicly funded research
128.
Community-based research
129.
comparative welfare research
130.
contemporary research
131.
design science research
132.
desk research
133.
economy of research
134.
emerging research
135.
empirical trust research
136.
entrepreneurship research
137.
ergonomic research
138.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
139.
European Code of Conduct for Research Integrity
140.
European research area
141.
Fish Research
142.
future research
143.
Information Systems research
144.
international research
145.
key research index
146.
longitudinal research
147.
market research
148.
mixed method research
149.
new research direction
150.
operations research
151.
ownership research
152.
park research
153.
participatory action research
154.
public research funding
155.
public research groups
156.
public sector accounting research
157.
qualitative research
158.
qualitative research methods
159.
R&D (research and development)
160.
research
161.
research and development
162.
research and development (R&D)
163.
research and development jobs
164.
research and industrial policy
165.
research and training scenarios
166.
research areas
167.
research avenues
168.
research centre
169.
research challenges
170.
research design
171.
research environment
172.
research ethics
173.
research funding
174.
research gaps
175.
research impact
176.
research integration
177.
research laboratory
178.
research libraries
179.
research methodologies
180.
research methodology
181.
research methodology and method
182.
research methods
183.
research needs
184.
research network
185.
research oriented teaching
186.
research phiosophies
187.
research priority
188.
research relevance
189.
research strategies
190.
research traditions
191.
research trends
192.
research universities
193.
research with scale-up
194.
research-based education
195.
research-funding system
196.
research-oriented learning
197.
research-practice gap
198.
responsible research and innovation
199.
retaining research financing, changes in salary rules; new academic career model
200.
retinal pathology/research
201.
state of the art research
202.
survey research
203.
The Joint Research Centre (JRC)
204.
training and research tool
205.
urban design research
206.
urban research and innovation
207.
USN Journal
subject term
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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