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51

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The role of consumer engagement in recovering online service failures : an application of service-dominant logicIslam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 456-469 : ill https://doi.org/10.4337/9781788114899.00030

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52

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Throughput estimation with regard to airtime consumption unfairness in mixed data rate Wi-Fi networksAbdul-Hadi, Alaa Mohammed; Tarasyuk, Olga; Gorbenko, Anatoliy; Kharchenko, Vyacheslav; Hollstein, ThomasCommunications - Scientific Letters of the University of Žilina2014 / p. 84-89 : ill https://komunikacie.uniza.sk/pdfs/csl/2014/01/15.pdf Journal metrics at Scopus Article at Scopus

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53

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Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicityBozkurt, Siddik; Gligor, David; Hollebeek, Linda Desiree; Sumlin, CameronJournal of research in interactive marketing2025 / p. 59-75 https://doi.org/10.1108/JRIM-09-2023-0317

artikkel ajakirjas

54

artikkel ajalehes

Uno Mereste : Eesti Pank ei saa lubada olukorda, kus üks pank petab pikemat aega oma klienteMereste, Uno; Rumm, HannesPostimees1993 / 28. jaan

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55

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Using machine learning to develop customer insights from user-generated contentMustak, Mekhail; Hallikainen, Heli; Laukkanen, Tommi; Ple, Loïc; Hollebeek, Linda Desiree; Aleem, MajidJournal of retailing and consumer services2024 / art. 104034, 14 p. : ill https://doi.org/10.1016/j.jretconser.2024.104034 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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56

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The value co-creation through joint failure recovery : B2B settingsNik Bakhsh, Naghmeh; Riivits-Arkonsuo, IiviJournal of creating value2022 / p. 45–57 https://doi.org/10.1177/23949643221086463 Journal metrics at Scopus Article at Scopus

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Seotud publikatsioonid 1

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhtele

57

artikkel ajakirjas

Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

artikkel ajakirjas

58

artikkel kogumikus

Virtual product developing environment in customer-centered design approachRandmaa, Merili; Sonk, KaimoProceedings of the 7th International Conference of DAAAM Baltic Industrial Engineering : 22-24th April 2010, Tallinn, Estonia. [I]2010 / p. 72-77 : ill

artikkel kogumikus

59

artikkel ajakirjas

Рентабельность клиента и релевантные расходыAlver, JaanБухгалтерские новости2008 / 6, с. 28-30

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