Rise of the machines? Customer engagement in automated service interactions
author
statement of authorship
Linda D. Hollebeek, David E. Sprott, and Michael K. Brady
source
publisher
journal volume number month
vol. 24, 1
year of publication
pages
p. 3−8
ISSN
1094-6705
notes
Bibliogr.: 20 ref
Open Access
Open Access
scientific publication
teaduspublikatsioon
language
inglise
classifier
kvartiil
TTÜ department
Reserch Group
Hollebeek, L. D., Sprott, D. E., Brady, M. K. Rise of the machines? Customer engagement in automated service interactions // Journal of Service Research (2021) vol. 24, 1, p. 3−8.