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book article

Banks' retail customer satisfaction and development of bank-customer relationshipsAarma, August; Vensel, VelloEstonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers2001 / p. [85]-106 : ill

book article

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dissertation

Customer orientation at a higher educational institution: the perspective of undergraduate business students in Estonia = Kliendiorientatsioon Eestis kõrghariduses ärialast haridust omandavate bakalaureusetudengite vaatenurgastKoris, Riina2014 https://www.ester.ee/record=b4412647*est

dissertation

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journal article

Customer orientation model for a higher education institution : when is student-customer orientation appropriate?Koris, RiinaJournal of international scientific publications : educational alternatives2012 / p. 261-277 : ill

journal article

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book article

Expectations of software development practitioners for non-technical clientsOjastu, Deniss; Robal, Tarmo; Kalja, AhtoDatabases and information systems VIII : selected papers from the Eleventh International Baltic Conference, DB&IS 20142014 / p. 317-330 : ill

book article

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journal article EST / journal article ENG

First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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dissertation

Interrelations between retail service satisfaction and customer loyalty : a holistic perspective = Kaubandusteenusega rahulolu ja lojaalsuse vahelised suhted: holistiline käsitlusSoone, Ivar2007 https://www.ester.ee/record=b2239876*est

dissertation

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journal article

Kommunikatsioon elamusmajandusesKukk, JanaKaja : kommunikatsiooni ja suhtekorralduse ajakiri2015 / lk. 40-41 https://artiklid.elnet.ee/record=b2756467*est

journal article

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journal article

Miks peaks juht mõtlema nagu disainer?Kukk, JanaDirector2016 / lk. 58-63 https://artiklid.elnet.ee/record=b2753702*est

journal article

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newspaper article

Rahulolu TTÜ veebilehega on kasvanudLiivat, AntsMente et Manu2014 / lk. 10-11 : ill https://artiklid.elnet.ee/record=b2679163*est

newspaper article

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journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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journal article EST / journal article ENG

Sentiment analysis for hotel reviews : a systematic literature reviewAmeur, Asma; Hamdi, Sana; Ben Yahia, SadokACM Computing Survey2023 / art. 51 https://doi.org/10.1145/3605152 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

12

journal article EST / journal article ENG

Service innovativeness and tourism customer outcomesHollebeek, Linda Desiree; Rather, Raouf AhmadInternational journal of contemporary hospitality management2019 / p. 4227-4246 : ill https://doi.org/10.1108/IJCHM-03-2018-0256 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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book article

A survey on customer satisfaction in national electronic ID user supportMuldme, Anne; Pappel, Ingrid; Lauk, Mihkel; Draheim, Dirk2018 International Conference on eDemocracy & eGovernment (ICEDEG 2018) : Ambato, Ecuador, 4-6 April 20182018 / p. 31-37 : ill http://doi.org/10.1109/ICEDEG.2018.8372374

book article

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journal article

Teenusedisain - tööriist, mis aitab astuda sammu teenusest elamuseniKukk, JanaKaja : kommunikatsiooni ja suhtekorralduse ajakiri2016 / lk. 11-12 : ill https://artiklid.elnet.ee/record=b2799409*est

journal article

kliendirahulolu (subject term)

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