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Associated factors of the satisfaction with a virtual assistantAlles, Mait; Karu, Reijo; Maasik, MikkAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 40-42 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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Challenges of generative AI chatbots in public services - an integrative reviewDreyling III, Richard Michael; Koppel, Tarmo; Tammet, Tanel; Pappel, IngridSSRN2024 / 11 p http://dx.doi.org/10.2139/ssrn.4850714

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Designing effective Chatbot solutions for the public sector: A case study from UkrainePetriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, DirkElectronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St.Petersburg, Russia, November 13-14, 2019 : Proceedings2020 / p. 320-335 https://doi.org/10.1007/978-3-030-39296-3_24 Conference proceeding at Scopus Article at Scopus

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Designing of a retail chatbot and analysing its impact on customer experienceLepp, BrendaAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 51-54 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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Evaluation of virtual assistants on the Amelia platformPihlak, MerjeAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 80-82 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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Implementing chatbot to assist costumer service of consumer protection and technical regulatory authorityKütt, LauriAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 65-66 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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“SupAssistant” virtual assistant for customers and staffRennik, IngmarAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 72-75 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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