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Bank-customer relationships development in majority foreign owned banking systemAarma, August; Vensel, VelloPapers of the 5th Conference on Financial Sector Reform in Central and Eastern Europe : The Impact of Foreign Banks' Entry : 26-27 April 2002, Tallinn2002 / p. 3-20

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Choosing the information materials to satisfy customers' needs at TTU LibraryKoidla, Gerda; Ideon, UrveThe Integration of European Technological Libraries : proceedings of the conference, Tallinn, Estonia, September 6-7, 19941995 / p. 76-82 https://www.ester.ee/record=b1053766*est

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journal article EST / journal article ENG

Customer engagement in the service context : An empirical investigation of the construct, its antecedents and consequencesIslam, Jamid Ul; Hollebeek, Linda Desiree; Rahman, ZillurJournal of retailing and consumer services2019 / p. 277-285 https://doi.org/10.1016/j.jretconser.2019.05.018 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Development of SCOR database for digitalisation of supply chain customer feedback analysisMaas, Rene; Karaulova, Tatjana; Shevtshenko, Eduard; Popell, Janek; Raji, Ibrahim OluwoleEngineering economics2023 / p. 439-455 : ill https://doi.org/10.5755/j01.ee.34.4.31618 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Handbook of research on customer engagement2019 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899

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Implementing chatbot to assist costumer service of consumer protection and technical regulatory authorityKütt, LauriAI IN BUSINESS : proceedings of the scientific workshop on business implications of artificial intelligence, June 7, 20222022 / p. 65-66 : ill https://www.ester.ee/record=b5506022*est https://digikogu.taltech.ee/et/Item/2096bada-661d-4928-99a7-bfbce51825d8

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IoT-based senses for virtual enterprisesMahmoodpour, Mehdi; Mahmood, Kashif; Lobov, AndreiIECON 2018 - 44th Annual Conference of the IEEE Industrial Electronics Society : proceedings2018 / p. 4181-4186 : ill http://doi.org/10.1109/IECON.2018.8592796

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newspaper article

Kas AI sekkub Eesti panganduse tulevikku? Kui nii, siis milline on finantsteenuste homne päev?Litvinenko, Annadigi.geenius.ee2024 Kas AI sekkub Eesti panganduse tulevikku? Kui nii, siis milline on finantsteenuste homne päev?

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book

Kliendikeskne teenindamine [Elektrooniline teavik]Teichmann, Mare2001 https://www.ester.ee/record=b1516989*est

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newspaper article

Kliendikeskne teenindusSiirak, VirveEesti Päevaleht1999 / 20. mai, lk. 6

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journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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The role of recommender systems in fostering consumers' long-term platform engagementMaslowska, Ewa; Malthouse, Edward C.; Hollebeek, Linda DesireeJournal of Service Management2022 / p. 721-732 https://doi.org/10.1108/JOSM-12-2021-0487 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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book article

Satisfaction with bank services and development of bank-customer relationships - an Estonian caseAarma, August; Vensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 68-70 https://www.ester.ee/record=b4905982*est

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journal article

Smart service value: Conceptualization, scale development, and validation in the retailing contextRoy, Sanjit K.; Singh, Gaganpreet; Hollebeek, Linda Desiree; Shabnam, Saadia; Japutra, Arnold; van Doorn, Sebastian; Ray, Subhasis; Appio, Francesco PaoloTechnovation2024 / art. 103097 https://doi.org/10.1016/j.technovation.2024.103097

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book article EST / book article ENG

Supply chain quality improvement based on customer complianceMaas, Rene; Shevtshenko, Eduard; Karaulova, TatjanaTechnological Innovation for Connected Cyber Physical Spaces : 14th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2023, Caparica, Portugal, July 5–7, 2023 : proceedings2023 / p. 230 - 242 https://doi.org/10.1007/978-3-031-36007-7_17 Conference Proceedings at Scopus Article at Scopus

book article EST / book article ENG

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book

TeeninduskäsiraamatAedma, Katrin; Perens, Algis2005 https://www.ester.ee/record=b2095098*est

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book article

The service-oriented state and local authority : service orientation in public administrationPappel, Ingrid; Pappel, IngmarProceedings of the IADIS International Conference of Internet Applications and Research 20122012 / p. 111-116 https://www.researchgate.net/publication/271208879_THE_SERVICE-ORIENTED_STATE_AND_LOCAL_AUTHORITY_SERVICE_ORIENTATION_IN_PUBLIC_ADMINISTRATION

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