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26
newspaper article
Kuidas tegutsevad hoiu-laenuühistud?
Feldschmidt, Uno
Maaleht
2020
/
Lk. 25 : fot
https://maaleht.delfi.ee/tasubteada/kuidas-tegutsevad-hoiu-laenuuhistud?id=90672145
newspaper article
27
journal article
Moving the stakeholder journey forward
Hollebeek, Linda Desiree
;
Kumar, Viswanathan
;
Srivastava, Rajendra K.
;
Clark, Moira K.
Journal of the academy of marketing science
2023
/
p. 23-49
https://doi.org/10.1007/s11747-022-00878-3
journal article
28
book article
Perceptions of software development practitioners on client learning
Ojastu, Deniss
;
Robal, Tarmo
;
Kalja, Ahto
Databases and Information Systems : proceedings of the 11th International Baltic Conference, Baltic DB&IS 2014 : Tallinn, Estonia, 8-11 June, 2014
2014
/
p. 397-406
book article
29
book article
Role of AI in enhancing customer engagement, loyalty and loyalty programme performance
Menidjel, Choukri
;
Hollebeek, Linda Desiree
;
Leppiman, Anu
;
Riivits-Arkonsuo, Iivi
Handbook of Research on Customer Loyalty
2022
/
p. 316-331
https://doi.org/10.4337/9781800371637.00032
book article
30
journal article EST
/
journal article ENG
The role of customer experience in the perceived value–word-of-mouth relationship
Kuppelwieser, Volker G.
;
Klaus, Philipp
;
Manthiou, Aikaterini
;
Hollebeek, Linda Desiree
Journal of services marketing
2022
/
p. 364-378 : ill
https://doi.org/10.1108/JSM-11-2020-0447
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
31
book article
Satisfaction with bank services and development of bank-customer relationships - an Estonian case
Aarma, August
;
Vensel, Vello
The Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 2001
2001
/
p. 68-70
https://www.ester.ee/record=b4905982*est
book article
32
dissertation
Segmented analysis of bank customers and banking information : the Estonian case
Aarma, August
2001
http://www.ester.ee/record=b1569927*est
dissertation
33
book article
Segmented analysis of banking information
Aarma, August
Future of Banking After the Year 2000 in the World and in the Czech Republic : X, Finance and Banking : Karvina, Czech Republic : proceedings from the international conference
2005
/
p. 110-120 : ill
book article
34
book article
Segmented analysis of banking information
Aarma, August
Collection of Abstracts : 10th International Conference on Finance and Banking : October 19-20, 2005, Karvina, Czech Republic
2005
/
p. 5
book article
35
book article
Segmented analysis of banking information
Aarma, August
;
Vainu, Jaan
Economy & business : international scientific publications. 1
2007
/
p. 577-583
book article
36
journal article EST
/
journal article ENG
Social influence and stakeholder engagement behavior conformity, compliance, and reactance
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Sigurdsson, Valdimar
;
Clark, Moira K.
Psychology and Marketing
2022
/
p. 90-100
https://doi.org/10.1002/mar.21577
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
37
journal article
Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigation
So, Kevin Kam Fung
;
Li, Jing
;
King, Ceridwyn
;
Hollebeek, Linda Desiree
Psychology and Marketing
2024
/
17 p
https://doi.org/10.1002/mar.21999
journal article
38
book
Teeninduskäsiraamat
Aedma, Katrin
;
Perens, Algis
2005
https://www.ester.ee/record=b2095098*est
book
39
journal article
The construct of value in knowledge-intensive business service from customer's perspective : an example of a long-term training activity
Kukk, Jana
;
Leppiman, Anu
Agronomy research
2016
/
p. 91-108 : ill
http://agronomy.emu.ee/wp-content/uploads/2016/05/Vol14No1-1.pdf
journal article
40
journal article
The effect of social commerce attributes on customer engagement: an empirical investigation
Busalim, Abdelsalam
;
Hollebeek, Linda Desiree
;
Lynn, Theo
Internet research
2023
https://doi.org/10.1108/INTR-03-2022-0165
journal article
41
book article
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda Desiree
Handbook of research on customer engagement
2019
/
p. 456-469 : ill
https://doi.org/10.4337/9781788114899.00030
book article
42
journal article
Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement : the impact of ethnicity
Bozkurt, Siddik
;
Gligor, David
;
Hollebeek, Linda Desiree
;
Sumlin, Cameron
Journal of research in interactive marketing
2024
https://doi.org/10.1108/JRIM-09-2023-0317
journal article
43
newspaper article
Uno Mereste : Eesti Pank ei saa lubada olukorda, kus üks pank petab pikemat aega oma kliente
Mereste, Uno
;
Rumm, Hannes
Postimees
1993
/
28. jaan
newspaper article
44
journal article EST
/
journal article ENG
The value co-creation through joint failure recovery : B2B settings
Nik Bakhsh, Naghmeh
;
Riivits-Arkonsuo, Iivi
Journal of creating value
2022
/
p. 45–57
https://doi.org/10.1177/23949643221086463
Journal metrics at Scopus
Article at Scopus
journal article EST
/
journal article ENG
Seotud publikatsioonid
1
Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhtele
45
book article
Virtual product developing environment in customer-centered design approach
Randmaa, Merili
;
Sonk, Kaimo
Proceedings of the 7th International Conference of DAAAM Baltic Industrial Engineering : 22-24th April 2010, Tallinn, Estonia. [I]
2010
/
p. 72-77 : ill
book article
Number of records 45, displaying
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