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Designing a business service experience : customer's perspective on value co-creation (title)
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journal article
Designing a business service experience : customer's perspective on value co-creation
Kukk, Jana
;
Leppiman, Anu
;
Pohjola, Anneli
Research in economics and business : Central and Eastern Europe
2014
/
p. 51-64 : ill
journal article
Number of records 1, displaying
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keyword
14
1.
the co-creation of value
2.
value co-creation
3.
customer engagement value
4.
customer experience
5.
Customer experience (CX)
6.
customer value
7.
perceived customer value theory
8.
value creation
9.
customer service quality
10.
co-creation
11.
value-in-experience
12.
service value
13.
smart service value (SSV)
14.
value-centric business
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