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journal article EST / journal article ENG

Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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journal article EST / journal article ENG

Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
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Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
4

journal article

Designing a business service experience : customer's perspective on value co-creationKukk, Jana; Leppiman, Anu; Pohjola, AnneliResearch in economics and business : Central and Eastern Europe2014 / p. 51-64 : ill

journal article
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journal article EST / journal article ENG

Enhancing brand equity through sublime experience: The mediating role of consumers' branded content engagementWaqas, Muhammad; Wajid, Nauman; Khan, Muhammad Ali; Hollebeek, Linda Desiree; Urbonavicius, SigitasJournal of Consumer Behaviour2025 / 17 p https://doi.org/10.1002/cb.70002

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6

journal article EST / journal article ENG

First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
7

book article

Marketing theory : experience marketing and experiential marketingSame, Siiri; Larimo, Jorma AnteroThe 7th International Scientific Conference Business and Management 2012 : selected papers : May 10–11, 2012, Vilnius, Lithuania2012 / p. 480-487 : ill https://www.researchgate.net/publication/268016525_Marketing_Theory_Experience_Marketing_and_Experiential_Marketing

book article
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journal article EST / journal article ENG

Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
9

journal article EST / journal article ENG

Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchersHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Urbonavicius, Sigitas; Dikcius, VytautasMarketing intelligence and planning2024 / p. 1464-1493 : ill https://doi.org/10.1108/MIP-06-2024-0413 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 9, displaying 1 - 9

1. customer experience
2. Customer experience (CX)
3. bank-customer relationships
4. customer activity cycle
5. customer advocacy
6. customer brand engagement
7. customer cocreation
8. customer compatibility level
9. customer engagement
10. customer engagement (behavior)
11. customer engagement (CE)
12. customer engagement marketing
13. customer engagement scale
14. customer engagement value
15. customer insights
16. customer installation
17. customer journey
18. customer journey (CJ)
19. customer knowledge sharing
20. customer learning
21. customer loyalty
22. customer loyalty intent
23. customer relationship management (CRM)
24. customer satisfaction
25. customer service quality
26. customer survey
27. customer trust
28. customer value
29. customer values
30. customer-based brand equity
31. perceived customer value theory
32. student-customer orientation
33. brand experience
34. consumer experience
35. educational experience
36. experience
37. experience economy
38. experience marketing
39. experience pyramid
40. experience pyramid model
41. gameful experience
42. gamification experience
43. human experience
44. Husserl and dialogical reconstruction of experience
45. learning experience
46. meaningful experience
47. memorable brand experience
48. patient experience
49. Peirce and dialogical reconstruction of experience
50. perceived future experience
51. place experience
52. planners’ experience
53. stakeholder experience
54. sublime experience
55. teaching experience
56. user experience
57. user interface and experience design
58. value-in-experience

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