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Customer experience (CX) (keyword)

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journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

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Number of records 2, displaying 1 - 2

1. Customer experience (CX)
2. customer experience
3. CX-8
4. bank-customer relationships
5. customer activity cycle
6. customer advocacy
7. customer brand engagement
8. customer cocreation
9. customer compatibility level
10. customer engagement
11. customer engagement (behavior)
12. customer engagement (CE)
13. customer engagement scale
14. customer engagement value
15. customer insights
16. customer installation
17. customer journey
18. customer journey (CJ)
19. customer knowledge sharing
20. customer learning
21. customer loyalty
22. customer loyalty intent
23. customer relationship management (CRM)
24. customer satisfaction
25. customer service quality
26. customer survey
27. customer trust
28. customer value
29. customer values
30. customer-based brand equity
31. perceived customer value theory
32. student-customer orientation
33. brand experience
34. consumer experience
35. experience
36. experience economy
37. experience marketing
38. experience pyramid
39. experience pyramid model
40. gamification experience
41. human experience
42. Husserl and dialogical reconstruction of experience
43. learning experience
44. meaningful experience
45. memorable brand experience
46. patient experience
47. Peirce and dialogical reconstruction of experience
48. place experience
49. planners’ experience
50. stakeholder experience
51. teaching experience
52. user experience
53. value-in-experience

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