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Customer experience (CX) (keyword)

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journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

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Number of records 2, displaying 1 - 2

1. Customer experience (CX)
2. customer experience
3. CX-8
4. bank-customer relationships
5. customer activity cycle
6. customer advocacy
7. customer brand engagement
8. customer cocreation
9. customer compatibility level
10. customer engagement
11. customer engagement (behavior)
12. customer engagement (CE)
13. customer engagement marketing
14. customer engagement scale
15. customer engagement value
16. customer insights
17. customer installation
18. customer journey
19. customer journey (CJ)
20. customer knowledge sharing
21. customer learning
22. customer loyalty
23. customer loyalty intent
24. customer relationship management (CRM)
25. customer satisfaction
26. customer service quality
27. customer survey
28. customer trust
29. customer value
30. customer values
31. customer-based brand equity
32. perceived customer value theory
33. student-customer orientation
34. brand experience
35. consumer experience
36. educational experience
37. experience
38. experience economy
39. experience marketing
40. experience pyramid
41. experience pyramid model
42. gameful experience
43. gamification experience
44. human experience
45. Husserl and dialogical reconstruction of experience
46. learning experience
47. meaningful experience
48. memorable brand experience
49. patient experience
50. Peirce and dialogical reconstruction of experience
51. perceived future experience
52. place experience
53. planners’ experience
54. stakeholder experience
55. sublime experience
56. teaching experience
57. user experience
58. user interface and experience design
59. value-in-experience

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