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Rise of the machines? Customer engagement in automated service interactions (title)
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journal article EST
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journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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journal article EST
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journal article ENG
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keyword
9
1.
customer brand engagement
2.
customer engagement
3.
customer engagement (behavior)
4.
customer engagement (CE)
5.
customer engagement marketing
6.
customer engagement scale
7.
customer engagement value
8.
customer service quality
9.
service interactions
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