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book article

Bank-customer relationships development in majority foreign owned banking systemAarma, August; Vensel, VelloPapers of the 5th Conference on Financial Sector Reform in Central and Eastern Europe : The Impact of Foreign Banks' Entry : 26-27 April 2002, Tallinn2002 / p. 3-20

book article

2

journal article

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644 https://doi.org/10.1016/j.jretconser.2023.103644

journal article

3

book article

The changing landscape of financial intermediation : overview of literature and Estonian experienceVensel, VelloThe Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 20012001 / p. 71-72 https://www.ester.ee/record=b4905982*est

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4

journal article

Comparative analysis of customer value dimensionsMaleki, Meysam; Ševtšenko, Eduard; Cruz-Machado, VirgilioInzinerine ekonomika = Engineering economics2013 / p. 488-495 https://inzeko.ktu.lt/index.php/EE/article/view/3241

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5

journal article EST / journal article ENG

Customer engagement in evolving technological environments : synopsis and guiding propositionsHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 2018-2023 https://doi.org/10.1108/EJM-09-2019-970 Journal metrics at Scopus Aricle at Scopus Journal metrics at WOS Article metrics at WOS

journal article EST / journal article ENG

6

dissertation

Customer orientation at a higher educational institution: the perspective of undergraduate business students in Estonia = Kliendiorientatsioon Eestis kõrghariduses ärialast haridust omandavate bakalaureusetudengite vaatenurgastKoris, Riina2014 https://www.ester.ee/record=b4412647*est

dissertation

7

journal article EST / journal article ENG

Customer value, customer engagement, and customer-based brand equity in the context of a digital payment appBapat, Dhananjay; Hollebeek, Linda DesireeMarketing Intelligence & Planning2023 / p. 837 - 853 https://doi.org/10.1108/MIP-09-2022-0417 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

8

book article

Empirical research of the development of bank-customer relationships : an Estonian caseVensel, VelloProceedings of the 9th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe, December 5-7, 2001, Vienna, Austria2001 / p. 218-237 : ill

book article

9

journal article EST / journal article ENG

Exploring customer engagement in the product vs. service contextBehnam, Mohsen; Hollebeek, Linda Desiree; Clark, Moira K.; Farabi, RezaJournal of retailing and consumer services2021 / art. 102456, 9 p https://doi.org/10.1016/j.jretconser.2021.102456 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

10

journal article EST / journal article ENG

Fifteen years of customer engagement research : a bibliometric and network analysisHollebeek, Linda Desiree; Sharma, Bhupesh; Pandey, Ritesh; Sanyal, Priyavrat; Clark, Moira K.Journal of Product & Brand Management2022 / p. 293-309 https://doi.org/10.1108/JPBM-01-2021-3301 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

11

journal article EST / journal article ENG

Friend or foe? Customer engagement’s value-based effects on fellow customers and the firmClark, Moira K.; Lages, Cristiana R.; Hollebeek, Linda DesireeJournal of Business Research2020 / p. 549-556 https://doi.org/10.1016/j.jbusres.2020.03.011 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

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dissertation

From adoption to relationships : Internet banking in EstoniaKerem, Katri2003

dissertation

13

journal article EST / journal article ENG

Game on! How gamified loyalty programs boost customer engagement valueHollebeek, Linda Desiree; Das, Kallol; Shukla, YupalInternational journal of information management2021 / art. 102308, 10 p. : ill https://doi.org/10.1016/j.ijinfomgt.2021.102308 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

14

journal article EST / journal article ENG

Guest editorialHollebeek, Linda Desiree; Sprott, David E.; Andreassen, Tor W.European Journal of Marketing2019 / p. 1665-1670 https://doi.org/10.1108/EJM-09-2019-969 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

15

book

Handbook of research on customer engagement2019 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899

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book article

Introduction to the handbook of research on customer engagementHollebeek, Linda Desiree; Sprott, David E.Handbook of research on customer engagement2019 / p. 1-3 https://www.ester.ee/record=b5290824*est https://doi.org/10.4337/9781788114899.00005

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journal article EST / journal article ENG

The invisible leash: when human brands hijack corporate brands' consumer relationshipsGiertz, Johann N.; Hollebeek, Linda Desiree; Weiger, Welf Hermann; Hammerschmidt, MaikJournal of Service Management2022 / p. 485-495 https://doi.org/10.1108/JOSM-06-2021-0211 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

18

dissertation

Joint recovery management in business-to-business markets : antecedents, process and relational outcome = Äripartnerite ühine taastamistegevus : eeldused, protsess ja tulemused ärisuhteleNik Bakhsh, Naghmeh2023 https://doi.org/10.23658/taltech.15/2023 https://digikogu.taltech.ee/et/Item/72374814-6d0b-40d2-a60a-5b25da2dfcce https://www.ester.ee/record=b5555424*est

dissertation

Seotud publikatsioonid 4

19

book

Kliendikeskne teenindamine [Elektrooniline teavik]Teichmann, Mare2001 https://www.ester.ee/record=b1516989*est

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newspaper article

Kliendikeskne teenindusSiirak, VirveEesti Päevaleht1999 / 20. mai, lk. 6

newspaper article

21

journal article

Miks peaks juht mõtlema nagu disainer?Kukk, JanaDirector2016 / lk. 58-63 https://artiklid.elnet.ee/record=b2753702*est

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journal article EST / journal article ENG

On the radical de- and re-construction of today's enterprise applicationsDraheim, DirkProcedia Computer Science2019 / p. 120 - 122 https://doi.org/10.1016/j.procs.2019.12.162 Conference proceeding at Scopus Article at Scopus Article at WOS

journal article EST / journal article ENG

23

book article

Perceptions of software development practitioners on client learningOjastu, Deniss; Robal, Tarmo; Kalja, AhtoDatabases and Information Systems : proceedings of the 11th International Baltic Conference, Baltic DB&IS 2014 : Tallinn, Estonia, 8-11 June, 20142014 / p. 397-406

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24

book article

Personality-based consumer engagement styles : conceptualization, research propositions and implicationsHollebeek, Linda Desiree; Islam, Jamid Ul; Macky, KeithHandbook of research on customer engagement2019 / p. 224-244 https://doi.org/10.4337/9781788114899.00017 https://www.ester.ee/record=b5290824*est

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25

book article

Positively and negatively valenced customer engagement : the constructs and their organizational consequencesMarbach, Julia; Borghei Razavi, Niloofar; Lages, Cristiana R.; Hollebeek, Linda DesireeHandbook of research on customer engagement2019 / p. 291–310 : ill https://doi.org/10.4337/9781788114899.00021 https://www.ester.ee/record=b5290824*est

book article

kliendisuhted (subject term)

types of item

subject term 1