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Journal of Service Research (allikas)
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artikkel ajakirjas EST
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artikkel ajakirjas ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
Journal metrics at Scopus
Article at Scopus
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Article at WOS
artikkel ajakirjas EST
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artikkel ajakirjas ENG
2
artikkel ajakirjas EST
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artikkel ajakirjas ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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artikkel ajakirjas EST
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artikkel ajakirjas ENG
Kirjeid leitud 2, kuvan
1 - 2
võtmesõna
216
1.
transformative service research
2.
airport level of service
3.
ancillary service
4.
BaaS (Backend-as-a-service)
5.
barriers to health care service
6.
building service system
7.
building service systems
8.
civil service
9.
civil service reform
10.
civil service training
11.
civil service turnover
12.
civil-service training
13.
Closed Childcare Institution Service
14.
Community pharmacy service
15.
context-specific public service delivery
16.
Copernicus Marine Environment Monitoring Service
17.
Copernicus Marine Service (CMEMS)
18.
customer service quality
19.
Database-as-a-Service (DBaaS)
20.
DBaaS (Database-as-a-Service)
21.
debt service-to-income ratio
22.
Denial of Service (DoS) attack
23.
denial of service attacks
24.
digital product-service systems
25.
ecosystem service
26.
emergency medical service
27.
energy-as-a-service
28.
enterprise service bus
29.
equality-of-service (EoS)
30.
FaaS (Function-as-a-service)
31.
FinTech service
32.
frequency regulation service~(FRS)
33.
governance-as-a-service
34.
guided in-service learning
35.
hierarchical service models
36.
IaaS (Infrastructure-asa-Service)
37.
ICT-based service solutions for senior citizens
38.
integrated energy service provider (IESP)
39.
integrated service delivery
40.
knowledge-intensive business service (KIBS)
41.
knowledge-intensive service activities (KISA)
42.
library service
43.
manufacturing and service organizations
44.
mobility as a service
45.
online service
46.
optical spectrum as a service
47.
optical spectrum-as-a-service
48.
personalized service
49.
platform-mediated service
50.
proactive public service
51.
proactive service recovery
52.
product and service development
53.
public service
54.
public service automation
55.
public service bargain
56.
public service cuts
57.
public service delivery
58.
public service innovation
59.
public service modernization
60.
public service motivation
61.
Public Service Obligations
62.
public service provision
63.
quality of service
64.
quality of service (QoS)
65.
quality-of-service
66.
recreational ecosystem service
67.
senior civil service
68.
service
69.
service agent
70.
service and product design
71.
service communication
72.
service delay
73.
service delivery
74.
service design
75.
service design (SD)
76.
service ecosystems
77.
Service Failure
78.
service function chaining
79.
service grid
80.
service innovation
81.
service innovativeness
82.
service interactions
83.
service life
84.
service life management
85.
service meshes
86.
service migration
87.
service models
88.
service orientation
89.
service outsourcing
90.
service parks
91.
service placement
92.
service plan
93.
service provision
94.
service provisioning
95.
service quality
96.
service recovery
97.
service robot
98.
service robots
99.
service supply chain
100.
service value
101.
Service-Dominant logic
102.
service-level agreements
103.
service-oriented architecture
104.
service-oriented architectures
105.
service-oriented business process management
106.
shared service center
107.
shared service center (SSC)
108.
shared service centres
109.
smart service value (SSV)
110.
social service robots
111.
state fire and rescue service (SFRS)
112.
storage as a service
113.
synthesis on hierarchical service models
114.
system of branded automotive service
115.
the debt service ratio
116.
universities’ community service
117.
water service
118.
web service
119.
web service annotation
120.
web service composition
121.
(Non-)essential service
122.
Action design research
123.
action research
124.
agriculture applied research
125.
archival research
126.
biomedical research
127.
business model research
128.
commercialization of publicly funded research
129.
Community-based research
130.
comparative welfare research
131.
contemporary research
132.
critical research
133.
design science research
134.
desk research
135.
economy of research
136.
emerging research
137.
empirical trust research
138.
entrepreneurship research
139.
ergonomic research
140.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
141.
European Code of Conduct for Research Integrity
142.
European research area
143.
Fish Research
144.
future research
145.
future research directions
146.
Information Systems research
147.
international research
148.
key research index
149.
longitudinal research
150.
market research
151.
ministry of education and research
152.
mixed method research
153.
new research direction
154.
operations research
155.
ownership research
156.
park research
157.
participatory action research
158.
public research funding
159.
public research groups
160.
public sector accounting research
161.
qualitative research
162.
qualitative research methods
163.
R&D (research and development)
164.
research
165.
research and development
166.
research and development (R&D)
167.
research and development jobs
168.
research and industrial policy
169.
research and training scenarios
170.
research areas
171.
research avenues
172.
research centre
173.
research challenges
174.
research design
175.
research environment
176.
research ethics
177.
research funding
178.
research gaps
179.
research impact
180.
research infrastructure
181.
research integration
182.
research integrity
183.
research laboratory
184.
research libraries
185.
research methodologies
186.
research methodology
187.
research methodology and method
188.
research methods
189.
research needs
190.
research network
191.
research oriented teaching
192.
research phiosophies
193.
research priority
194.
research relevance
195.
research strategies
196.
research traditions
197.
research trends
198.
research universities
199.
research with scale-up
200.
research, development and innovation (RDI)
201.
research-based education
202.
research-funding system
203.
research-oriented learning
204.
research-practice gap
205.
responsible research and innovation
206.
retaining research financing, changes in salary rules; new academic career model
207.
retinal pathology/research
208.
scientific research
209.
state of the art research
210.
survey research
211.
The Joint Research Centre (JRC)
212.
training and research tool
213.
urban design research
214.
urban research and innovation
215.
user research
216.
USN Journal
märksõna
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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