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Journal of Service Research (allikas)
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artikkel ajakirjas ENG
From customer-, to actor-, to stakeholder engagement: taking stock, conceptualization, and future directions
Hollebeek, Linda Desiree
;
Kumar, Virender
;
Srivastava, Rajendra K.
Journal of Service Research
2022
/
p. 328-343
https://doi.org/10.1177/1094670520977680
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Article at WOS
artikkel ajakirjas EST
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artikkel ajakirjas ENG
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artikkel ajakirjas ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
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artikkel ajakirjas EST
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artikkel ajakirjas ENG
Kirjeid leitud 2, kuvan
1 - 2
võtmesõna
212
1.
transformative service research
2.
airport level of service
3.
ancillary service
4.
BaaS (Backend-as-a-service)
5.
barriers to health care service
6.
building service system
7.
building service systems
8.
civil service
9.
civil service reform
10.
civil service training
11.
civil service turnover
12.
civil-service training
13.
Closed Childcare Institution Service
14.
Community pharmacy service
15.
context-specific public service delivery
16.
Copernicus Marine Environment Monitoring Service
17.
Copernicus Marine Service (CMEMS)
18.
customer service quality
19.
Database-as-a-Service (DBaaS)
20.
DBaaS (Database-as-a-Service)
21.
debt service-to-income ratio
22.
Denial of Service (DoS) attack
23.
denial of service attacks
24.
digital product-service systems
25.
ecosystem service
26.
emergency medical service
27.
energy-as-a-service
28.
enterprise service bus
29.
equality-of-service (EoS)
30.
FaaS (Function-as-a-service)
31.
FinTech service
32.
frequency regulation service~(FRS)
33.
governance-as-a-service
34.
guided in-service learning
35.
hierarchical service models
36.
IaaS (Infrastructure-asa-Service)
37.
ICT-based service solutions for senior citizens
38.
integrated energy service provider (IESP)
39.
integrated service delivery
40.
knowledge-intensive business service (KIBS)
41.
knowledge-intensive service activities (KISA)
42.
library service
43.
manufacturing and service organizations
44.
mobility as a service
45.
online service
46.
optical spectrum as a service
47.
optical spectrum-as-a-service
48.
personalized service
49.
platform-mediated service
50.
proactive public service
51.
proactive service recovery
52.
product and service development
53.
public service
54.
public service automation
55.
public service bargain
56.
public service cuts
57.
public service delivery
58.
public service innovation
59.
public service modernization
60.
public service motivation
61.
Public Service Obligations
62.
public service provision
63.
quality of service
64.
quality of service (QoS)
65.
quality-of-service
66.
recreational ecosystem service
67.
senior civil service
68.
service
69.
service agent
70.
service and product design
71.
service communication
72.
service delay
73.
service delivery
74.
service design
75.
service design (SD)
76.
service ecosystems
77.
Service Failure
78.
service function chaining
79.
service grid
80.
service innovation
81.
service innovativeness
82.
service interactions
83.
service life
84.
service meshes
85.
service migration
86.
service models
87.
service orientation
88.
service outsourcing
89.
service parks
90.
service placement
91.
service plan
92.
service provision
93.
service provisioning
94.
service quality
95.
service recovery
96.
service robot
97.
service robots
98.
service supply chain
99.
service value
100.
Service-Dominant logic
101.
service-level agreements
102.
service-oriented architecture
103.
service-oriented architectures
104.
service-oriented business process management
105.
shared service center
106.
shared service center (SSC)
107.
shared service centres
108.
smart service value (SSV)
109.
social service robots
110.
state fire and rescue service (SFRS)
111.
storage as a service
112.
synthesis on hierarchical service models
113.
system of branded automotive service
114.
the debt service ratio
115.
universities’ community service
116.
water service
117.
web service
118.
web service annotation
119.
web service composition
120.
(Non-)essential service
121.
Action design research
122.
action research
123.
agriculture applied research
124.
archival research
125.
biomedical research
126.
business model research
127.
commercialization of publicly funded research
128.
Community-based research
129.
comparative welfare research
130.
contemporary research
131.
critical research
132.
design science research
133.
desk research
134.
economy of research
135.
emerging research
136.
empirical trust research
137.
entrepreneurship research
138.
ergonomic research
139.
EU Horizon 2020 research project GRACE (Integrated oil spill response actions and environmental effects)
140.
European Code of Conduct for Research Integrity
141.
European research area
142.
Fish Research
143.
future research
144.
future research directions
145.
Information Systems research
146.
international research
147.
key research index
148.
longitudinal research
149.
market research
150.
mixed method research
151.
new research direction
152.
operations research
153.
ownership research
154.
park research
155.
participatory action research
156.
public research funding
157.
public research groups
158.
public sector accounting research
159.
qualitative research
160.
qualitative research methods
161.
R&D (research and development)
162.
research
163.
research and development
164.
research and development (R&D)
165.
research and development jobs
166.
research and industrial policy
167.
research and training scenarios
168.
research areas
169.
research avenues
170.
research centre
171.
research challenges
172.
research design
173.
research environment
174.
research ethics
175.
research funding
176.
research gaps
177.
research impact
178.
research integration
179.
research laboratory
180.
research libraries
181.
research methodologies
182.
research methodology
183.
research methodology and method
184.
research methods
185.
research needs
186.
research network
187.
research oriented teaching
188.
research phiosophies
189.
research priority
190.
research relevance
191.
research strategies
192.
research traditions
193.
research trends
194.
research universities
195.
research with scale-up
196.
research, development and innovation (RDI)
197.
research-based education
198.
research-funding system
199.
research-oriented learning
200.
research-practice gap
201.
responsible research and innovation
202.
retaining research financing, changes in salary rules; new academic career model
203.
retinal pathology/research
204.
scientific research
205.
state of the art research
206.
survey research
207.
The Joint Research Centre (JRC)
208.
training and research tool
209.
urban design research
210.
urban research and innovation
211.
user research
212.
USN Journal
märksõna
7
1.
Auto-Service
2.
Copernicus Marine Environment Monitoring Service (CMEMS)
3.
RS-OSA Service OÜ
4.
Youth leadership and community service
5.
European Consortium for Political Research (ECPR)
6.
Nordic Energy Research
7.
Research and Education in Mechatronics (REM 2008)
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