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journal article
Smart service value: Conceptualization, scale development, and validation in the retailing context
Roy, Sanjit K.
;
Singh, Gaganpreet
;
Hollebeek, Linda Desiree
;
Shabnam, Saadia
;
Japutra, Arnold
;
van Doorn, Sebastian
;
Ray, Subhasis
;
Appio, Francesco Paolo
Technovation
2024
/
art. 103097
https://doi.org/10.1016/j.technovation.2024.103097
journal article
2
journal article EST
/
journal article ENG
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
;
Islam, Jamid Ul
The service industries journal
2019
/
p. 519-540
https://doi.org/10.1080/02642069.2019.1570154
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
44
1.
customer trust
2.
Brand trust
3.
empirical trust research
4.
human-computer trust
5.
measuring trust in (HCI)
6.
platform of trust
7.
store trust
8.
trust
9.
Trust in Elections
10.
trust in HCI
11.
trust in ivoting
12.
trust in technology
13.
trust management
14.
trust models in technology
15.
bank-customer relationships
16.
customer activity cycle
17.
customer advocacy
18.
customer brand engagement
19.
customer cocreation
20.
customer compatibility level
21.
customer engagement
22.
customer engagement (behavior)
23.
customer engagement (CE)
24.
customer engagement scale
25.
customer engagement value
26.
customer experience
27.
Customer experience (CX)
28.
customer insights
29.
customer installation
30.
customer journey
31.
customer journey (CJ)
32.
customer knowledge sharing
33.
customer learning
34.
customer loyalty
35.
customer loyalty intent
36.
customer relationship management (CRM)
37.
customer satisfaction
38.
customer service quality
39.
customer survey
40.
customer value
41.
customer values
42.
customer-based brand equity
43.
perceived customer value theory
44.
student-customer orientation
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