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customer engagement (CE) (keyword)
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1
journal article
Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness
Luo, Xi
;
Cheah, Jun-Hwa
;
Hollebeek, Linda Desiree
;
Lim, Xin-Jean
Journal of retailing and consumer services
2024
/
art. 103644
https://doi.org/10.1016/j.jretconser.2023.103644
journal article
2
journal article EST
/
journal article ENG
Rise of the machines? Customer engagement in automated service interactions
Hollebeek, Linda Desiree
;
Sprott, David E.
;
Brady, Michael K.
Journal of Service Research
2021
/
p. 3−8
https://doi.org/10.1177/1094670520975110
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
3
journal article
Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigation
So, Kevin Kam Fung
;
Li, Jing
;
King, Ceridwyn
;
Hollebeek, Linda Desiree
Psychology and Marketing
2024
/
17 p
https://doi.org/10.1002/mar.21999
journal article
4
journal article EST
/
journal article ENG
The effect of social commerce attributes on customer engagement: an empirical investigation
Busalim, Abdelsalam
;
Hollebeek, Linda Desiree
;
Lynn, Theo
Internet research
2023
/
p. 187-214
https://doi.org/10.1108/INTR-03-2022-0165
Journal metrics at Scopus
Article at scopus
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Article at WOS
journal article EST
/
journal article ENG
5
journal article
Unravelling the customer journey: A conceptual framework and research agenda
Mele, Cristina
;
Hollebeek, Linda Desiree
;
Di Bernardo, Irene
;
Russo Spena, Tiziana
Technological forecasting and social change
2025
/
art. 123916
https://doi.org/10.1016/j.techfore.2024.123916
journal article
6
journal article
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication
Dahrouj, Rasha
;
Itani, Omar S.
;
Hollebeek, Linda Desiree
;
Eslami, Hossein
;
Kassar, Abdul-Nasser
Journal of retailing and consumer services
2025
/
art. 104230
https://doi.org/10.1016/j.jretconser.2025.104230
journal article
7
journal article EST
/
journal article ENG
Why switch? The role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda Desiree
;
Urbonavicius, Sigitas
;
Sigurdsson, Valdimar
Journal of services marketing
2023
/
p. 592-605
https://doi.org/10.1108/JSM-04-2022-0122
Journal metrics at Scopus
Article at Scopus
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Article at WOS
journal article EST
/
journal article ENG
Number of records 7, displaying
1 - 7
keyword
60
1.
customer engagement (CE)
2.
consumer engagement (CE)
3.
customer brand engagement
4.
customer engagement
5.
customer engagement (behavior)
6.
customer engagement scale
7.
customer engagement value
8.
CE
9.
CE (capillary electrophoresis)
10.
Ce anode
11.
Ce anomaly
12.
CE orientation
13.
circular economy (CE)
14.
combinatorial effect (CE)
15.
Nd/ Ce pair
16.
actor engagement
17.
affective engagement
18.
automatic clutch engagement
19.
Brand engagement
20.
civic engagement
21.
clutch engagement
22.
consumer brand engagement
23.
consumer engagement
24.
content engagement
25.
employee work engagement
26.
engagement
27.
engagement in study
28.
meaningful stakeholder engagement
29.
motivation and engagement
30.
R&D engagement
31.
societal engagement
32.
stakeholder engagement
33.
Stakeholders' Blockchain Engagement
34.
travel engagement
35.
work engagement
36.
bank-customer relationships
37.
customer activity cycle
38.
customer advocacy
39.
customer cocreation
40.
customer compatibility level
41.
customer experience
42.
Customer experience (CX)
43.
customer insights
44.
customer installation
45.
customer journey
46.
customer journey (CJ)
47.
customer knowledge sharing
48.
customer learning
49.
customer loyalty
50.
customer loyalty intent
51.
customer relationship management (CRM)
52.
customer satisfaction
53.
customer service quality
54.
customer survey
55.
customer trust
56.
customer value
57.
customer values
58.
customer-based brand equity
59.
perceived customer value theory
60.
student-customer orientation
author
2
1.
Jorgensen, C.E.
2.
Vincent, C.E.
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