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journal article EST / journal article ENG

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644, 15 p. : ill https://doi.org/10.1016/j.jretconser.2023.103644 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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4

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The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

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5

journal article

Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

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journal article

Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

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journal article EST / journal article ENG

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 7, displaying 1 - 7

1. customer engagement (CE)
2. consumer engagement (CE)
3. customer brand engagement
4. customer engagement
5. customer engagement (behavior)
6. customer engagement marketing
7. customer engagement scale
8. customer engagement value
9. CE
10. CE (capillary electrophoresis)
11. Ce anode
12. Ce anomaly
13. CE orientation
14. circular economy (CE)
15. combinatorial effect (CE)
16. Nd/ Ce pair
17. actor engagement
18. affective engagement
19. automatic clutch engagement
20. Brand engagement
21. civic engagement
22. clutch engagement
23. consumer brand engagement
24. consumer engagement
25. content engagement
26. employee work engagement
27. engagement
28. engagement in study
29. influencer engagement
30. meaningful stakeholder engagement
31. motivation and engagement
32. R&D engagement
33. responsible stakeholder engagement marketing (RSEM)
34. societal engagement
35. stakeholder engagement
36. Stakeholders' Blockchain Engagement
37. student engagement
38. travel engagement
39. work engagement
40. bank-customer relationships
41. customer activity cycle
42. customer advocacy
43. customer cocreation
44. customer compatibility level
45. customer experience
46. Customer experience (CX)
47. customer insights
48. customer installation
49. customer journey
50. customer journey (CJ)
51. customer knowledge sharing
52. customer learning
53. customer loyalty
54. customer loyalty intent
55. customer relationship management (CRM)
56. customer satisfaction
57. customer service quality
58. customer survey
59. customer trust
60. customer value
61. customer values
62. customer-based brand equity
63. perceived customer value theory
64. student-customer orientation

1. Jorgensen, C.E.
2. Vincent, C.E.

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