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customer engagement (CE) (keyword)

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journal article EST / journal article ENG

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal pronenessLuo, Xi; Cheah, Jun-Hwa; Hollebeek, Linda Desiree; Lim, Xin-JeanJournal of retailing and consumer services2024 / art. 103644, 15 p. : ill https://doi.org/10.1016/j.jretconser.2023.103644 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Rise of the machines? Customer engagement in automated service interactionsHollebeek, Linda Desiree; Sprott, David E.; Brady, Michael K.Journal of Service Research2021 / p. 3−8 https://doi.org/10.1177/1094670520975110 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / p. 1597-1613 : ill https://doi.org/10.1002/mar.21999 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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4

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The effect of social commerce attributes on customer engagement: an empirical investigationBusalim, Abdelsalam; Hollebeek, Linda Desiree; Lynn, TheoInternet research2023 / p. 187-214 https://doi.org/10.1108/INTR-03-2022-0165 Journal metrics at Scopus Article at scopus Journal metrics at WOS Article at WOS

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5

journal article

Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

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journal article

Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communicationDahrouj, Rasha; Itani, Omar S.; Hollebeek, Linda Desiree; Eslami, Hossein; Kassar, Abdul-NasserJournal of retailing and consumer services2025 / art. 104230 https://doi.org/10.1016/j.jretconser.2025.104230

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journal article EST / journal article ENG

Why switch? The role of customer variety-seeking and engagement in driving service switching intentionMenidjel, Choukri; Hollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, ValdimarJournal of services marketing2023 / p. 592-605 https://doi.org/10.1108/JSM-04-2022-0122 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 7, displaying 1 - 7

1. customer engagement (CE)
2. consumer engagement (CE)
3. customer brand engagement
4. customer engagement
5. customer engagement (behavior)
6. customer engagement marketing
7. customer engagement scale
8. customer engagement value
9. CE
10. CE (capillary electrophoresis)
11. Ce anode
12. Ce anomaly
13. CE orientation
14. circular economy (CE)
15. combinatorial effect (CE)
16. Nd/ Ce pair
17. actor engagement
18. affective engagement
19. automatic clutch engagement
20. Brand engagement
21. civic engagement
22. clutch engagement
23. consumer brand engagement
24. consumer engagement
25. content engagement
26. employee work engagement
27. engagement
28. engagement in study
29. influencer engagement
30. meaningful stakeholder engagement
31. motivation and engagement
32. R&D engagement
33. responsible stakeholder engagement marketing (RSEM)
34. societal engagement
35. stakeholder engagement
36. Stakeholders' Blockchain Engagement
37. student engagement
38. travel engagement
39. visitor engagement
40. work engagement
41. bank-customer relationships
42. customer activity cycle
43. customer advocacy
44. customer cocreation
45. customer compatibility level
46. customer empowerment
47. customer experience
48. Customer experience (CX)
49. customer insights
50. customer installation
51. customer journey
52. customer journey (CJ)
53. customer knowledge sharing
54. customer learning
55. customer loyalty
56. customer loyalty intent
57. customer relationship management (CRM)
58. customer satisfaction
59. customer service quality
60. customer survey
61. customer trust
62. customer value
63. customer values
64. customer-based brand equity
65. perceived customer value theory
66. student-customer orientation

1. Jorgensen, C.E.
2. Vincent, C.E.

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