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Customer experience (CX) (keyword)

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journal article EST / journal article ENG

The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Unravelling the customer journey: A conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916

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Number of records 2, displaying 1 - 2

1. Customer experience (CX)
2. customer experience
3. CX-8
4. bank-customer relationships
5. customer activity cycle
6. customer advocacy
7. customer brand engagement
8. customer cocreation
9. customer compatibility level
10. customer empowerment
11. customer engagement
12. customer engagement (behavior)
13. customer engagement (CE)
14. customer engagement marketing
15. customer engagement scale
16. customer engagement value
17. customer insights
18. customer installation
19. customer journey
20. customer journey (CJ)
21. customer knowledge sharing
22. customer learning
23. customer loyalty
24. customer loyalty intent
25. customer relationship management (CRM)
26. customer satisfaction
27. customer service quality
28. customer survey
29. customer trust
30. customer value
31. customer values
32. customer-based brand equity
33. perceived customer value theory
34. student-customer orientation
35. brand experience
36. consumer experience
37. educational experience
38. experience
39. experience economy
40. experience marketing
41. experience pyramid
42. experience pyramid model
43. gameful experience
44. gamification experience
45. human experience
46. Husserl and dialogical reconstruction of experience
47. learning experience
48. meaningful experience
49. memorable brand experience
50. patient experience
51. Peirce and dialogical reconstruction of experience
52. perceived future experience
53. place experience
54. planners’ experience
55. stakeholder experience
56. sublime experience
57. teaching experience
58. user experience
59. user interface and experience design
60. value-in-experience

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