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Customer experience (CX) (keyword)

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Grouped stakeholders' journeys: A dynamic social impact theory perspectiveClark, Moira K.; Hollebeek, Linda Desiree; Kumar, V.; Riivits‐Arkonsuo, Iivi; Liu, YidePsychology and marketing2026 / 15 p https://doi.org/10.1002/mar.70138

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The role of customer experience in the perceived value–word-of-mouth relationshipKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda DesireeJournal of services marketing2022 / p. 364-378 : ill https://doi.org/10.1108/JSM-11-2020-0447 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Unravelling the customer journey : a conceptual framework and research agendaMele, Cristina; Hollebeek, Linda Desiree; Di Bernardo, Irene; Russo Spena, TizianaTechnological forecasting and social change2025 / art. 123916 https://doi.org/10.1016/j.techfore.2024.123916 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Number of records 3, displaying 1 - 3

1. Customer experience (CX)
2. customer experience
3. CX-8
4. bank-customer relationships
5. customer activity cycle
6. customer advocacy
7. customer brand engagement
8. customer cocreation
9. customer compatibility level
10. customer empowerment
11. customer engagement
12. customer engagement (behavior)
13. customer engagement (CE)
14. customer engagement marketing
15. customer engagement scale
16. customer engagement value
17. customer feedback
18. customer influence
19. customer insights
20. customer installation
21. customer journey
22. customer journey (CJ)
23. customer knowledge sharing
24. customer learning
25. customer loyalty
26. customer loyalty intent
27. customer relationship management (CRM)
28. customer satisfaction
29. customer service quality
30. customer survey
31. customer trust
32. customer value
33. customer values
34. customer-based brand equity
35. perceived customer value theory
36. student-customer orientation
37. brand experience
38. consumer experience
39. educational experience
40. experience
41. experience economy
42. experience marketing
43. experience pyramid
44. experience pyramid model
45. experience quality
46. gameful experience
47. gamification experience
48. human experience
49. Husserl and dialogical reconstruction of experience
50. learning experience
51. meaningful experience
52. memorable brand experience
53. patient experience
54. Peirce and dialogical reconstruction of experience
55. perceived future experience
56. place experience
57. planners’ experience
58. stakeholder experience
59. stakeholder experience (SX)
60. sublime experience
61. teaching experience
62. user experience
63. user interface and experience design
64. value-in-experience

1. Smart Buildings, Loads, and Customer Systems Committee

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