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book article
Satisfaction with bank services and development of bank-customer relationships - an Estonian case
Aarma, August
;
Vensel, Vello
The Future of Retail Banking and Gustomer Relations : a report from the first workshop of The Göran Collert Research Foundation, September 13-14, 2001
2001
/
p. 68-70
https://www.ester.ee/record=b4905982*est
book article
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journal article EST
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journal article ENG
Service innovativeness and tourism customer outcomes
Hollebeek, Linda Desiree
;
Rather, Raouf Ahmad
International journal of contemporary hospitality management
2019
/
p. 4227-4246 : ill
https://doi.org/10.1108/IJCHM-03-2018-0256
Journal metrics at Scopus
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journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
39
1.
customer satisfaction
2.
job satisfaction
3.
occupant satisfaction
4.
participant demand and satisfaction
5.
personal satisfaction
6.
public satisfaction with situation management
7.
relationship satisfaction
8.
satisfaction
9.
students satisfaction
10.
user satisfaction
11.
bank-customer relationships
12.
customer activity cycle
13.
customer advocacy
14.
customer brand engagement
15.
customer cocreation
16.
customer compatibility level
17.
customer engagement
18.
customer engagement (behavior)
19.
customer engagement (CE)
20.
customer engagement scale
21.
customer engagement value
22.
customer experience
23.
Customer experience (CX)
24.
customer insights
25.
customer installation
26.
customer journey
27.
customer knowledge sharing
28.
customer learning
29.
customer loyalty
30.
customer loyalty intent
31.
customer relationship management (CRM)
32.
customer service quality
33.
customer survey
34.
customer trust
35.
customer value
36.
customer values
37.
customer-based brand equity
38.
perceived customer value theory
39.
student-customer orientation
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