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customer relationship management (CRM) (keyword)
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journal article
S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Hollebeek, Linda Desiree
;
Srivastava, Rajendra K.
;
Chen, Tom
Journal of the academy of marketing science
2019
/
p. 161−185
https://doi.org/10.1007/s11747-016-0494-5
journal article
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keyword
53
1.
customer relationship management (CRM)
2.
CRM
3.
bank-customer relationships
4.
brand relationship quality
5.
British relationship with Europe
6.
client-vendor relationship
7.
client-vendor relationship in software development
8.
consumer-brand relationship
9.
customer activity cycle
10.
customer advocacy
11.
customer brand engagement
12.
customer cocreation
13.
customer compatibility level
14.
customer engagement
15.
customer engagement (behavior)
16.
customer engagement (CE)
17.
customer engagement scale
18.
customer engagement value
19.
customer experience
20.
Customer experience (CX)
21.
customer insights
22.
customer installation
23.
customer journey
24.
customer journey (CJ)
25.
customer knowledge sharing
26.
customer learning
27.
customer loyalty
28.
customer loyalty intent
29.
customer satisfaction
30.
customer service quality
31.
customer survey
32.
customer trust
33.
customer value
34.
customer values
35.
customer-based brand equity
36.
human-landscape relationship
37.
perceived customer value theory
38.
pollen–plant relationship
39.
Pollen–plant richness relationship
40.
relationship
41.
relationship between national law and EU law
42.
Relationship hijacking
43.
relationship marketing
44.
relationship orientation
45.
relationship performance
46.
relationship proneness
47.
relationship quality
48.
relationship satisfaction
49.
relationship with central government
50.
species–area relationship
51.
species-area relationship (SAR)
52.
Structure-property relationship
53.
student-customer orientation
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