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Customer experience and commitment in retailing : does customer age matter? (title)
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journal article ENG
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda Desiree
;
Fatma, Mobin
;
Islam, Jamid Ul
;
Riivits-Arkonsuo, Iivi
Journal of Retailing and Consumer Services
2020
/
Art. nr. 102219
https://doi.org/10.1016/j.jretconser.2020.102219
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keyword
32
1.
customer experience
2.
Customer experience (CX)
3.
bank-customer relationships
4.
customer activity cycle
5.
customer advocacy
6.
customer brand engagement
7.
customer cocreation
8.
customer compatibility level
9.
customer engagement
10.
customer engagement (behavior)
11.
customer engagement (CE)
12.
customer engagement marketing
13.
customer engagement scale
14.
customer engagement value
15.
customer insights
16.
customer installation
17.
customer journey
18.
customer journey (CJ)
19.
customer knowledge sharing
20.
customer learning
21.
customer loyalty
22.
customer loyalty intent
23.
customer relationship management (CRM)
24.
customer satisfaction
25.
customer service quality
26.
customer survey
27.
customer trust
28.
customer value
29.
customer values
30.
customer-based brand equity
31.
perceived customer value theory
32.
student-customer orientation
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