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journal article EST / journal article ENG

Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

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Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Online Content Creators’ and Viewers’ Interdependent JourneysHollebeek, Linda Desiree; Anselmsson, Johan; Adomaviciute-Sakalauske, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, IsoldeServices marketing quarterly2024 / p. 296-318 https://doi.org/10.1080/15332969.2024.2364128

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4

book article EST / book article ENG

Overcoming challenges in the silver economy by connecting services in the Silver Hub : the tool to provide the basis for the innovative solutionsKangilaski, Taivo; Butt, Sidra Azmat; Pappel, Ingrid; Kangilaski, ErikProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2021 / p. 231-237 : ill https://doi.org/10.1145/3494193.3494225 Conference Proceedings at Scopus Article at Scopus Article at WOS

book article EST / book article ENG
Seotud publikatsioonid 1
- A Digital collaborative platform to facilitate innovative solutions for the silver economy = Digitaalne koostööplatvorm hõlbustamaks uuenduslikke lahendusi hõbemajanduses
5

journal article

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / 17 p https://doi.org/10.1002/mar.21999

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6

journal article EST / journal article ENG

Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 6, displaying 1 - 6

1. customer journey
2. consumer journey
3. criminal journey mapping
4. journey mapping
5. stakeholder journey
6. bank-customer relationships
7. customer activity cycle
8. customer advocacy
9. customer brand engagement
10. customer cocreation
11. customer compatibility level
12. customer engagement
13. customer engagement (behavior)
14. customer engagement (CE)
15. customer engagement scale
16. customer engagement value
17. customer experience
18. Customer experience (CX)
19. customer insights
20. customer installation
21. customer knowledge sharing
22. customer learning
23. customer loyalty
24. customer loyalty intent
25. customer relationship management (CRM)
26. customer satisfaction
27. customer service quality
28. customer survey
29. customer trust
30. customer value
31. customer values
32. customer-based brand equity
33. perceived customer value theory
34. student-customer orientation

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