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journal article EST / journal article ENG

Customer journey value : a conceptual frameworkHollebeek, Linda Desiree; Urbonavicius, Sigitas; Sigurdsson, Valdimar; Arvola, Rene; Clark, Moira K.Journal of creating value2023 / p. 8-26 https://doi.org/10.1177/23949643231157155 Journal metrics at Scopus Article at Scopus Article at WOS

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Moving the stakeholder journey forwardHollebeek, Linda Desiree; Kumar, Viswanathan; Srivastava, Rajendra K.; Clark, Moira K.Journal of the academy of marketing science2023 / p. 23-49 https://doi.org/10.1007/s11747-022-00878-3 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Online Content Creators’ and Viewers’ Interdependent JourneysHollebeek, Linda Desiree; Anselmsson, Johan; Adomaviciute-Sakalauske, Karina; Krumm, Kristo; Jansson, Johan; Wait, Marius; Ooi, Beewah; Riivits-Arkonsuo, Iivi; Lubbe, IsoldeServices marketing quarterly2024 / p. 296-318 https://doi.org/10.1080/15332969.2024.2364128

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Overcoming challenges in the silver economy by connecting services in the Silver Hub : the tool to provide the basis for the innovative solutionsKangilaski, Taivo; Butt, Sidra Azmat; Pappel, Ingrid; Kangilaski, ErikProceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece2021 / p. 231-237 : ill https://doi.org/10.1145/3494193.3494225 Conference Proceedings at Scopus Article at Scopus Article at WOS

book article EST / book article ENG
Seotud publikatsioonid 1
- A Digital collaborative platform to facilitate innovative solutions for the silver economy = Digitaalne koostööplatvorm hõlbustamaks uuenduslikke lahendusi hõbemajanduses
5

journal article

Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigationSo, Kevin Kam Fung; Li, Jing; King, Ceridwyn; Hollebeek, Linda DesireePsychology and Marketing2024 / 17 p https://doi.org/10.1002/mar.21999

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Virtual reality through the customer journey : framework and propositionsHollebeek, Linda Desiree; Clark, Moira K.; Andreassen, Tor W.; Sigurdsson, Valdimar; Smith, Dale L.G.Journal of retailing and consumer services2020 / art. 102056 https://doi.org/10.1016/j.jretconser.2020.102056 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 6, displaying 1 - 6

1. customer journey
2. customer journey (CJ)
3. consumer journey
4. criminal journey mapping
5. journey mapping
6. stakeholder journey
7. bank-customer relationships
8. customer activity cycle
9. customer advocacy
10. customer brand engagement
11. customer cocreation
12. customer compatibility level
13. customer engagement
14. customer engagement (behavior)
15. customer engagement (CE)
16. customer engagement scale
17. customer engagement value
18. customer experience
19. Customer experience (CX)
20. customer insights
21. customer installation
22. customer knowledge sharing
23. customer learning
24. customer loyalty
25. customer loyalty intent
26. customer relationship management (CRM)
27. customer satisfaction
28. customer service quality
29. customer survey
30. customer trust
31. customer value
32. customer values
33. customer-based brand equity
34. perceived customer value theory
35. student-customer orientation

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