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journal article
Smart service value: Conceptualization, scale development, and validation in the retailing context
Roy, Sanjit K.
;
Singh, Gaganpreet
;
Hollebeek, Linda Desiree
;
Shabnam, Saadia
;
Japutra, Arnold
;
van Doorn, Sebastian
;
Ray, Subhasis
;
Appio, Francesco Paolo
Technovation
2024
/
art. 103097
https://doi.org/10.1016/j.technovation.2024.103097
journal article
2
journal article EST
/
journal article ENG
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
;
Islam, Jamid Ul
The service industries journal
2019
/
p. 519-540
https://doi.org/10.1080/02642069.2019.1570154
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
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journal article ENG
Number of records 2, displaying
1 - 2
keyword
42
1.
customer trust
2.
Brand trust
3.
empirical trust research
4.
human-computer trust
5.
measuring trust in (HCI)
6.
platform of trust
7.
store trust
8.
trust
9.
trust in HCI
10.
trust in ivoting
11.
trust in technology
12.
trust management
13.
trust models in technology
14.
bank-customer relationships
15.
customer activity cycle
16.
customer advocacy
17.
customer brand engagement
18.
customer cocreation
19.
customer compatibility level
20.
customer engagement
21.
customer engagement (behavior)
22.
customer engagement (CE)
23.
customer engagement scale
24.
customer engagement value
25.
customer experience
26.
Customer experience (CX)
27.
customer insights
28.
customer installation
29.
customer journey
30.
customer knowledge sharing
31.
customer learning
32.
customer loyalty
33.
customer loyalty intent
34.
customer relationship management (CRM)
35.
customer satisfaction
36.
customer service quality
37.
customer survey
38.
customer value
39.
customer values
40.
customer-based brand equity
41.
perceived customer value theory
42.
student-customer orientation
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