Toggle navigation
Publications
Profiles
Research Groups
Indexes
Help and information
Eesti keeles
Intranet
Publications
Profiles
Research Groups
Indexes
Help and information
Eesti keeles
Intranet
Databases
Publications
Searching
My bookmarks
0
customer journey (CJ) (keyword)
All fields
Source search
Author search
Subject term search
Title search
starts with
containes
exact match
All fields
Source search
Author search
Subject term search
Title search
starts with
containes
exact match
—
All fields
Source search
Author search
Subject term search
Title search
starts with
containes
exact match
—
All fields
Source search
Author search
Subject term search
Title search
starts with
containes
exact match
—
All fields
Source search
Author search
Subject term search
Title search
starts with
containes
exact match
—
Add criteria
Advanced search
filter
Clear
×
types of item
book
..
journal article
..
newspaper article
..
book article
..
dissertation
..
Open Access
..
Scientific publications
..
year
year of publication
Loading..
author
Loading..
TalTech department
Loading..
subject term
Loading..
series
Loading..
name of the person
Loading..
keyword
Loading..
Clear
Number of records
1
Look more..
(2/40)
Export
export all inquiry results
(1)
Save TXT fail
Save PDF fail
print
Open for editing with marked entries
my bookmarks
display
Bibliographic view
Short view
sort
author ascending
author descending
year of publication ascending
year of publication descending
title ascending
title descending
1
journal article
Unravelling the customer journey: A conceptual framework and research agenda
Mele, Cristina
;
Hollebeek, Linda Desiree
;
Di Bernardo, Irene
;
Russo Spena, Tiziana
Technological forecasting and social change
2025
/
art. 123916
https://doi.org/10.1016/j.techfore.2024.123916
journal article
Number of records 1, displaying
1 - 1
keyword
35
1.
customer journey (CJ)
2.
customer journey
3.
consumer journey
4.
criminal journey mapping
5.
journey mapping
6.
stakeholder journey
7.
bank-customer relationships
8.
customer activity cycle
9.
customer advocacy
10.
customer brand engagement
11.
customer cocreation
12.
customer compatibility level
13.
customer engagement
14.
customer engagement (behavior)
15.
customer engagement (CE)
16.
customer engagement scale
17.
customer engagement value
18.
customer experience
19.
Customer experience (CX)
20.
customer insights
21.
customer installation
22.
customer knowledge sharing
23.
customer learning
24.
customer loyalty
25.
customer loyalty intent
26.
customer relationship management (CRM)
27.
customer satisfaction
28.
customer service quality
29.
customer survey
30.
customer trust
31.
customer value
32.
customer values
33.
customer-based brand equity
34.
perceived customer value theory
35.
student-customer orientation
author
5
1.
Hibberd, C.J.
2.
Lia, C.J.
3.
Miller, C.J.
4.
Summers, C.J.
5.
Verfaillie, Sander C.J.
×
match
starts with
ends with
containes
sort
Relevance
ascending
descending
year of publication
author
TalTech department
subject term
series
name of the person
keyword
Otsing
Valikud
0
year of publication
AND
OR
NOT
author
AND
OR
NOT
TalTech department
AND
OR
NOT
subject term
AND
OR
NOT
series
AND
OR
NOT
name of the person
AND
OR
NOT
keyword
AND
OR
NOT