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journal article EST
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journal article ENG
Grouped stakeholders' journeys: A dynamic social impact theory perspective
Clark, Moira K.
;
Hollebeek, Linda Desiree
;
Kumar, V.
;
Riivits‐Arkonsuo, Iivi
;
Liu, Yide
Psychology and marketing
2026
/
15 p
https://doi.org/10.1002/mar.70138
journal article EST
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journal article ENG
2
journal article
Unravelling the customer journey : a conceptual framework and research agenda
Mele, Cristina
;
Hollebeek, Linda Desiree
;
Di Bernardo, Irene
;
Russo Spena, Tiziana
Technological forecasting and social change
2025
/
art. 123916
https://doi.org/10.1016/j.techfore.2024.123916
journal article
Number of records 2, displaying
1 - 2
keyword
39
1.
customer journey (CJ)
2.
customer journey
3.
consumer journey
4.
criminal journey mapping
5.
journey mapping
6.
Patient journey
7.
stakeholder journey
8.
stakeholder journey (SJ)
9.
bank-customer relationships
10.
customer activity cycle
11.
customer advocacy
12.
customer brand engagement
13.
customer cocreation
14.
customer compatibility level
15.
customer empowerment
16.
customer engagement
17.
customer engagement (behavior)
18.
customer engagement (CE)
19.
customer engagement marketing
20.
customer engagement scale
21.
customer engagement value
22.
customer experience
23.
Customer experience (CX)
24.
customer insights
25.
customer installation
26.
customer knowledge sharing
27.
customer learning
28.
customer loyalty
29.
customer loyalty intent
30.
customer relationship management (CRM)
31.
customer satisfaction
32.
customer service quality
33.
customer survey
34.
customer trust
35.
customer value
36.
customer values
37.
customer-based brand equity
38.
perceived customer value theory
39.
student-customer orientation
author
6
1.
Hibberd, C.J.
2.
Lia, C.J.
3.
Miller, C.J.
4.
Summers, C.J.
5.
Verfaillie, Sander C.J.
6.
Smart Buildings, Loads, and Customer Systems Committee
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