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Banks' retail customer satisfaction and development of bank-customer relationships (title)
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book article
Banks' retail customer satisfaction and development of bank-customer relationships
Aarma, August
;
Vensel, Vello
Estonia on the threshold of the European Union : financial sector and enterprise restructuring in the changing economic environment : collection of papers
2001
/
p. [85]-106 : ill
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keyword
35
1.
bank-customer relationships
2.
customer satisfaction
3.
customer activity cycle
4.
customer advocacy
5.
customer brand engagement
6.
customer cocreation
7.
customer compatibility level
8.
customer empowerment
9.
customer engagement
10.
customer engagement (behavior)
11.
customer engagement (CE)
12.
customer engagement marketing
13.
customer engagement scale
14.
customer engagement value
15.
customer experience
16.
Customer experience (CX)
17.
customer insights
18.
customer installation
19.
customer journey
20.
customer journey (CJ)
21.
customer knowledge sharing
22.
customer learning
23.
customer loyalty
24.
customer loyalty intent
25.
customer relationship management (CRM)
26.
customer service quality
27.
customer survey
28.
customer trust
29.
customer value
30.
customer values
31.
customer-based brand equity
32.
perceived customer value theory
33.
student-customer orientation
34.
development banks
35.
Development Bank of Latin
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