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customer loyalty (keyword)
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journal article EST
/
journal article ENG
Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty
Rather, Raouf Ahmad
;
Hollebeek, Linda Desiree
International journal of contemporary hospitality management
2019
/
p. 1432-1451
https://doi.org/10.1108/IJCHM-10-2017-0627
Journal metrics at Scopus
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journal article EST
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journal article ENG
Number of records 1, displaying
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keyword
32
1.
customer loyalty
2.
customer loyalty intent
3.
behavioural loyalty
4.
brand loyalty
5.
loyalty
6.
loyalty programs
7.
bank-customer relationships
8.
customer activity cycle
9.
customer advocacy
10.
customer brand engagement
11.
customer cocreation
12.
customer compatibility level
13.
customer engagement
14.
customer engagement (behavior)
15.
customer engagement (CE)
16.
customer engagement scale
17.
customer engagement value
18.
customer experience
19.
Customer experience (CX)
20.
customer installation
21.
customer journey
22.
customer knowledge sharing
23.
customer learning
24.
customer relationship management (CRM)
25.
customer satisfaction
26.
customer service quality
27.
customer trust
28.
customer value
29.
customer values
30.
customer-based brand equity
31.
perceived customer value theory
32.
student-customer orientation
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