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journal article EST / journal article ENG

Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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2

journal article EST / journal article ENG

Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
3

journal article EST / journal article ENG

Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
4

journal article

Designing a business service experience : customer's perspective on value co-creationKukk, Jana; Leppiman, Anu; Pohjola, AnneliResearch in economics and business : Central and Eastern Europe2014 / p. 51-64 : ill

journal article
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journal article EST / journal article ENG

Enhancing brand equity through sublime experience: The mediating role of consumers' branded content engagementWaqas, Muhammad; Wajid, Nauman; Khan, Muhammad Ali; Hollebeek, Linda Desiree; Urbonavicius, SigitasJournal of Consumer Behaviour2025 / 17 p https://doi.org/10.1002/cb.70002

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journal article EST / journal article ENG

First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
7

book article

Marketing theory : experience marketing and experiential marketingSame, Siiri; Larimo, Jorma AnteroThe 7th International Scientific Conference Business and Management 2012 : selected papers : May 10–11, 2012, Vilnius, Lithuania2012 / p. 480-487 : ill https://www.researchgate.net/publication/268016525_Marketing_Theory_Experience_Marketing_and_Experiential_Marketing

book article
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journal article EST / journal article ENG

Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG
9

journal article EST / journal article ENG

Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchersHollebeek, Linda Desiree; Sarstedt, Marko; Menidjel, Choukri; Urbonavicius, Sigitas; Dikcius, VytautasMarketing intelligence and planning2024 / p. 1464-1493 : ill https://doi.org/10.1108/MIP-06-2024-0413 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 9, displaying 1 - 9

1. customer experience
2. Customer experience (CX)
3. bank-customer relationships
4. customer activity cycle
5. customer advocacy
6. customer brand engagement
7. customer cocreation
8. customer compatibility level
9. customer empowerment
10. customer engagement
11. customer engagement (behavior)
12. customer engagement (CE)
13. customer engagement marketing
14. customer engagement scale
15. customer engagement value
16. customer insights
17. customer installation
18. customer journey
19. customer journey (CJ)
20. customer knowledge sharing
21. customer learning
22. customer loyalty
23. customer loyalty intent
24. customer relationship management (CRM)
25. customer satisfaction
26. customer service quality
27. customer survey
28. customer trust
29. customer value
30. customer values
31. customer-based brand equity
32. perceived customer value theory
33. student-customer orientation
34. brand experience
35. consumer experience
36. educational experience
37. experience
38. experience economy
39. experience marketing
40. experience pyramid
41. experience pyramid model
42. gameful experience
43. gamification experience
44. human experience
45. Husserl and dialogical reconstruction of experience
46. learning experience
47. meaningful experience
48. memorable brand experience
49. patient experience
50. Peirce and dialogical reconstruction of experience
51. perceived future experience
52. place experience
53. planners’ experience
54. stakeholder experience
55. sublime experience
56. teaching experience
57. user experience
58. user interface and experience design
59. value-in-experience

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