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customer journey (keyword)
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1
journal article EST
/
journal article ENG
Customer journey value : a conceptual framework
Hollebeek, Linda Desiree
;
Urbonavicius, Sigitas
;
Sigurdsson, Valdimar
;
Arvola, Rene
;
Clark, Moira K.
Journal of creating value
2023
/
p. 8-26
https://doi.org/10.1177/23949643231157155
Journal metrics at Scopus
Article at Scopus
Article at WOS
journal article EST
/
journal article ENG
2
journal article EST
/
journal article ENG
Moving the stakeholder journey forward
Hollebeek, Linda Desiree
;
Kumar, Viswanathan
;
Srivastava, Rajendra K.
;
Clark, Moira K.
Journal of the academy of marketing science
2023
/
p. 23-49
https://doi.org/10.1007/s11747-022-00878-3
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
3
journal article
Online Content Creators’ and Viewers’ Interdependent Journeys
Hollebeek, Linda Desiree
;
Anselmsson, Johan
;
Adomaviciute-Sakalauske, Karina
;
Krumm, Kristo
;
Jansson, Johan
;
Wait, Marius
;
Ooi, Beewah
;
Riivits-Arkonsuo, Iivi
;
Lubbe, Isolde
Services marketing quarterly
2024
/
p. 296-318
https://doi.org/10.1080/15332969.2024.2364128
journal article
4
book article EST
/
book article ENG
Overcoming challenges in the silver economy by connecting services in the Silver Hub : the tool to provide the basis for the innovative solutions
Kangilaski, Taivo
;
Butt, Sidra Azmat
;
Pappel, Ingrid
;
Kangilaski, Erik
Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2021), 6 - 8 October 2021, Athens, Greece
2021
/
p. 231-237 : ill
https://doi.org/10.1145/3494193.3494225
Conference Proceedings at Scopus
Article at Scopus
Article at WOS
book article EST
/
book article ENG
Seotud publikatsioonid
1
A Digital collaborative platform to facilitate innovative solutions for the silver economy = Digitaalne koostööplatvorm hõlbustamaks uuenduslikke lahendusi hõbemajanduses
5
journal article
Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigation
So, Kevin Kam Fung
;
Li, Jing
;
King, Ceridwyn
;
Hollebeek, Linda Desiree
Psychology and Marketing
2024
/
17 p
https://doi.org/10.1002/mar.21999
journal article
6
journal article EST
/
journal article ENG
Virtual reality through the customer journey : framework and propositions
Hollebeek, Linda Desiree
;
Clark, Moira K.
;
Andreassen, Tor W.
;
Sigurdsson, Valdimar
;
Smith, Dale L.G.
Journal of retailing and consumer services
2020
/
art. 102056
https://doi.org/10.1016/j.jretconser.2020.102056
Journal metrics at Scopus
Article at Scopus
Journal metrics at WOS
Article at WOS
journal article EST
/
journal article ENG
Number of records 6, displaying
1 - 6
keyword
34
1.
customer journey
2.
consumer journey
3.
criminal journey mapping
4.
journey mapping
5.
stakeholder journey
6.
bank-customer relationships
7.
customer activity cycle
8.
customer advocacy
9.
customer brand engagement
10.
customer cocreation
11.
customer compatibility level
12.
customer engagement
13.
customer engagement (behavior)
14.
customer engagement (CE)
15.
customer engagement scale
16.
customer engagement value
17.
customer experience
18.
Customer experience (CX)
19.
customer insights
20.
customer installation
21.
customer knowledge sharing
22.
customer learning
23.
customer loyalty
24.
customer loyalty intent
25.
customer relationship management (CRM)
26.
customer satisfaction
27.
customer service quality
28.
customer survey
29.
customer trust
30.
customer value
31.
customer values
32.
customer-based brand equity
33.
perceived customer value theory
34.
student-customer orientation
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