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Customer experience (CX) (keyword)
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journal article EST
/
journal article ENG
The role of customer experience in the perceived value–word-of-mouth relationship
Kuppelwieser, Volker G.
;
Klaus, Philipp
;
Manthiou, Aikaterini
;
Hollebeek, Linda Desiree
Journal of services marketing
2022
/
p. 364-378 : ill
https://doi.org/10.1108/JSM-11-2020-0447
Journal metrics at Scopus
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journal article EST
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journal article ENG
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keyword
49
1.
Customer experience (CX)
2.
customer experience
3.
CX-8
4.
bank-customer relationships
5.
customer activity cycle
6.
customer advocacy
7.
customer brand engagement
8.
customer cocreation
9.
customer compatibility level
10.
customer engagement
11.
customer engagement (behavior)
12.
customer engagement (CE)
13.
customer engagement scale
14.
customer engagement value
15.
customer installation
16.
customer journey
17.
customer knowledge sharing
18.
customer learning
19.
customer loyalty
20.
customer loyalty intent
21.
customer relationship management (CRM)
22.
customer satisfaction
23.
customer service quality
24.
customer trust
25.
customer value
26.
customer values
27.
customer-based brand equity
28.
perceived customer value theory
29.
student-customer orientation
30.
brand experience
31.
consumer experience
32.
experience
33.
experience economy
34.
experience marketing
35.
experience pyramid
36.
experience pyramid model
37.
gamification experience
38.
human experience
39.
Husserl and dialogical reconstruction of experience
40.
learning experience
41.
meaningful experience
42.
memorable brand experience
43.
patient experience
44.
Peirce and dialogical reconstruction of experience
45.
place experience
46.
stakeholder experience
47.
teaching experience
48.
user experience
49.
value-in-experience
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