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journal article EST / journal article ENG

Charting the intellectual structure of customer experience researchKumar, Prashant; Hollebeek, Linda Desiree; Kar, Arpan Kumar; Kukk, JanaMarketing Intelligence & Planning2023 / p. 31-47 https://doi.org/10.1108/MIP-05-2022-0185 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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Customer experience and commitment in retailing : does customer age matter?Khan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Riivits-Arkonsuo, IiviJournal of Retailing and Consumer Services2020 / Art. nr. 102219 https://doi.org/10.1016/j.jretconser.2020.102219 Journal metrics at WOS Article at Scopus Journal metrics at WOS Article at WOS

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Customers’ service-related engagement, experience, and behavioral intent: moderating role of ageRather, Raouf Ahmad; Hollebeek, Linda DesireeJournal of retailing and consumer services2021 / art. 102453, 10 p https://doi.org/10.1016/j.jretconser.2021.102453 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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4

journal article

Designing a business service experience : customer's perspective on value co-creationKukk, Jana; Leppiman, Anu; Pohjola, AnneliResearch in economics and business : Central and Eastern Europe2014 / p. 51-64 : ill

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First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, Raouf Ahmad; Hollebeek, Linda Desiree; Rasoolimanesh, S. MostafaJournal of travel research2021 / p. 549-564 https://doi.org/10.1177/0047287521997572 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

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6

book article

Marketing theory : experience marketing and experiential marketingSame, Siiri; Larimo, Jorma AnteroThe 7th International Scientific Conference Business and Management 2012 : selected papers : May 10–11, 2012, Vilnius, Lithuania2012 / p. 480-487 : ill https://www.researchgate.net/publication/268016525_Marketing_Theory_Experience_Marketing_and_Experiential_Marketing

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journal article EST / journal article ENG

Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intentionKhan, Imran; Hollebeek, Linda Desiree; Fatma, Mobin; Islam, Jamid Ul; Rather, Raouf Ahmad; Shahid, Shadma; Sigurdsson, ValdimarJournal of Marketing Management2023 / p. 275-297 https://doi.org/10.1080/0267257X.2022.2106290 Journal metrics at Scopus Article at Scopus Journal metrics at WOS Article at WOS

journal article EST / journal article ENG

Number of records 7, displaying 1 - 7

1. customer experience
2. Customer experience (CX)
3. bank-customer relationships
4. customer activity cycle
5. customer advocacy
6. customer brand engagement
7. customer cocreation
8. customer compatibility level
9. customer engagement
10. customer engagement (behavior)
11. customer engagement (CE)
12. customer engagement scale
13. customer engagement value
14. customer insights
15. customer installation
16. customer journey
17. customer knowledge sharing
18. customer learning
19. customer loyalty
20. customer loyalty intent
21. customer relationship management (CRM)
22. customer satisfaction
23. customer service quality
24. customer survey
25. customer trust
26. customer value
27. customer values
28. customer-based brand equity
29. perceived customer value theory
30. student-customer orientation
31. brand experience
32. consumer experience
33. experience
34. experience economy
35. experience marketing
36. experience pyramid
37. experience pyramid model
38. gamification experience
39. human experience
40. Husserl and dialogical reconstruction of experience
41. learning experience
42. meaningful experience
43. memorable brand experience
44. patient experience
45. Peirce and dialogical reconstruction of experience
46. place experience
47. planners’ experience
48. stakeholder experience
49. teaching experience
50. user experience
51. value-in-experience

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